Latishia Luster
Tulsa,OK
Summary
Self-motivated outside sales professional with extensive experience in driving sales revenue through strong customer relationships. Proven track record of maximizing sales performance and achieving targets. Expertise in developing strategic sales plans and executing effective outreach initiatives. Committed to delivering measurable results and enhancing client satisfaction.
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
11
11
years of professional experience
Work History
UM Coordinator
Humana
Tulsa, OK
02.2024 - Current
- Executed varied administrative and operational support tasks in a fast-paced environment.
- Engaged with members and providers through 30-50 daily calls to verify clinical information.
- Collected and reviewed clinical data to ensure optimal outcomes for consumers.
- Utilized multiple systems simultaneously to manage inquiries effectively.
- Documented call interactions according to standard operating procedures, attaching necessary clinical information.
- Identified and escalated issues to maintain service quality and efficiency.
- Supported non-clinical policies and procedures for appropriate treatment and care for members.
- Handled customer inquiries via phone and fax, ensuring prompt resolutions.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Insurance Verification Representative
RadNet
Tulsa, OK
02.2023 - 02.2024
- Ensured thorough documentation and timely completion of all paperwork per established standards.
- Performed accurate data entry into RIS system for each patient according to protocols.
- Utilized telephone voice response systems and website solutions to verify patients' insurance eligibility.
- Collaborated with patients to gather complete insurance information and discuss alternative payment options.
- Analyzed various payor eligibility responses to extract necessary verification details.
- Obtained and confirmed insurance pre-authorizations when required.
- Adhered to HIPAA, compliance, privacy, and confidentiality standards throughout processes.
- Supported efficient workflow within the office by organizing verification documents and maintaining electronic records systems.
- Assisted in training new hires on best practices for conducting thorough insurance verifications within established company guidelines.
- Boosted team morale by fostering a supportive work environment that encouraged open communication among colleagues about challenges faced during the verification process.
Workforce Specialist
OESC- Temp
Tulsa, OK
08.2020 - 2023
- Assigned advanced responsibilities in employment support activities and one-stop coordination functions.
- Supervised Level I and Level II employees, providing leadership and guidance.
- Executed work assignments independently, making decisions on employment supportive activities.
- Delivered training on unemployment insurance, employment services, veteran services, and social services requirements.
- Reviewed assigned work of colleagues to ensure compliance and quality standards.
- Handled adjudication responsibilities within unemployment insurance functions as needed.
- Maintained expertise in Veterans Employment programs, including U.S. Department of Veteran Affairs training initiatives.
- Reviewed timesheets for anomalies and worked with supervisors to correct issues.
- Reviewed initiated personnel actions for accuracy and created or updated actions in appropriate systems.
Provider Enrollment Representative- Inside Sales
Zelis Healthcare
Remote
11.2018 - 08.2020
- Promoted ZELIS PAYMENTS services to healthcare providers through phone and various channels.
- Followed up on leads effectively, enhancing both new and existing relationships.
- Analyzed competitors to identify trends and assess sales opportunities.
- Generated revenue by interpreting technical requirements and developing accounts.
- Researched potential accounts to build rapport and create sales opportunities.
- Closed new accounts by managing inquiries via telephone, fax, and email.
- Filled orders by coordinating with fulfillment and communicating delivery timelines.
- Maintained communication equipment by troubleshooting and tracking issues.
- Maintained detailed and accurate records between multiple databases and programs.
- Investigated issues and created solutions for new customers.
- Conducted financial screening and documentation gathering for clients to determine qualification for payment programs.
- Input accurate payment details and managed reports in Software.
- Fostered new business relationships through inbound lead follow-up.
Sales Account Manager
Budget Truck
Tulsa, OK
10.2016 - 12.2018
- Established new business accounts and conducted follow-up calls to ensure engagement.
- Managed customer reservation system, making outbound calls to dealers regarding new clients.
- Reviewed monthly reports and initiated outreach to win-back customers who did not rent last month.
- Achieved monthly sales quota through proactive account management and client relationship building.
- Developed and nurtured relationships with affiliate partners to drive revenue growth.
- Conducted ongoing performance evaluations to ensure partner improvement and satisfaction.
- Identified client issues, collaborating with sales teams and technical staff for swift resolution.
- Generated periodic sales and revenue reports to support strategic decision-making.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and sales teams.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Managed portfolio of Number accounts totaling $Amount in sales.
Purchasing Manager
TGI Enterprises Inc.
12.2014 - 11.2016
- Processing Orders
- Purchasing/ Vendor Relations
- Pricing, Product Sourcing, Vendor Relations and Showroom Maintenance
- Verifies purchase requisitions by comparing items requested to master list; clarifying unclear items; recommending alternatives.
- Forwards available inventory items by verifying stock; scheduling delivery.
- Prepares purchase orders by verifying specifications and price; obtaining recommendations from suppliers for substitute items; obtaining approval from requisitioning department.
- Obtains purchased items by forwarding orders to suppliers; monitoring and expediting orders.
- Verifies receipt of items by comparing items received to items ordered; resolves shipments in error with suppliers.
- Authorizes payment for purchases by forwarding receiving documentation.
- Keeps information accessible by sorting and filing documents.
- Provides purchasing planning and control information by collecting, analyzing, and summarizing data and trends.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes purchasing and organization mission by completing related results as needed.
- Accounting
- Document financial transactions by entering account information
- Preparing financial documents such as invoices, bills, and accounts payable and receivable, collections
- Completing purchase orders
- Managing Greek Royalties
- Managing payroll
- Completing financial reports on a regular basis and providing information to the finance team
- Assisting with budgets
- Verifying bank deposits
- Managing day-to-day transactions
- Encoding accounting entries for data processing
- Sorting financial documents and posting them to the proper accounts
- Reporting on debtors and creditors
- Handling accruals and prepayments
Education
Project Management in Business
Grow with Google
08.2025
Associate of Applied Science - Business management
University of Phoenix-Online Campus
05.2015
License - Cosmetology
University of Phoenix
01.2011
High school diploma - undefined
CHOUTEAU HIGH SCHOOL
Chouteau, OK05.2009
Skills
- Outside sales and business development
- Sales management and account management
- Customer service and support
- Contract negotiation and pricing
- Software troubleshooting and technical support
- B2B sales and inside sales
- Forecasting and sourcing
- Microsoft Windows Server and Exchange proficiency
- Active directory management
- Cold calling and lead generation
- Negotiation
- Sales
- Microsoft Windows
- Inside Sales
- Account management
- Sales Management
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- MS office
- Project coordination
- Schedule coordination
- Discretion and confidentiality
- Regulatory compliance
- Medical terminology
- Budget management
- Patient scheduling
- CRM software
- Contract negotiation
- Business development
- Insurance verification
- Accounts reconciliation
- Phone and email etiquette
- Coaching and mentoring
- Staff training
Timeline
UM Coordinator
Humana
02.2024 - Current
Insurance Verification Representative
RadNet
02.2023 - 02.2024
Workforce Specialist
OESC- Temp
08.2020 - 2023
Provider Enrollment Representative- Inside Sales
Zelis Healthcare
11.2018 - 08.2020
Sales Account Manager
Budget Truck
10.2016 - 12.2018
Purchasing Manager
TGI Enterprises Inc.
12.2014 - 11.2016
Project Management in Business
Grow with Google
License - Cosmetology
University of Phoenix
High school diploma - undefined
CHOUTEAU HIGH SCHOOL
Associate of Applied Science - Business management
University of Phoenix-Online Campus