Jovalyn Ongos
Highland,CA
Summary
Motivated professional with extensive experience in customer service, sales, and administrative tasks.
Overview
9
9
years of professional experience
Work History
UM Coordinator
NIVANO PHYSICIANS
11.2023 - Current
- Compliance with all UM policies and procedures
- Evaluation of medical necessity, appropriateness, and efficiency of healthcare services.
- Review pre-authorization requests for medical procedures and services.
- Liaison with healthcare providers, patients, and insurance companies to coordinate care and services.
- Screen and process daily assigned UM referrals in accordance with IPA and health plan TAT guidelines.
- Process potential modification letters.
- Document and maintain up to date process and policies within UM department.
Administration Assistant
AMALFI HOSPICE CARE, INC
03.2021 - 02.2024
- Answer multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded expenses and maintained accounting records.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Documented patient information and care activities in electronic health record.
Associate Loan Servicing Specialist
WELLS FARGO
03.2021 - 06.2022
- Prepares lien release documents.
- Date enters lien release information.
- Reviews loan disbursement requests.
Loan Servicing Specialist
AEROTEK
12.2020 - 03.2021
- Prepared lien release documents.
- Requested and verifies accuracy of recording fee checks.
- Ensured compliance with Well Fargo policies.
- Reviewed and prioritizes daily work to meet deadlines and goals.
- Processed daily data entry needed for loans.
Customer Services Rep
AEROTEK-WELLS FARGO HOME MORTGAGE
10.2017 - 01.2019
- Complete skills 1 & 2 training.
- Assisted customers with questions regarding their mortgage, payments.
- Assisted department in reaching call handling goals, first contact resolution goals, and complaint resolution compliance.
- Effectively diffused anger, tension, and hostility of customers expressing concerns.
- Evaluated data to determine and implement appropriate course of action to resolve customer inquiry of concern.
Education
High School Diploma - undefined
Redlands Adult School
Redlands, Ca05.2021
Skills
- Data Entry
- Microsoft office Suite
- Office Equipment Maintenance
- Telephone Reception
- Payroll Liability and Deductions
- Customer Relations and Communications
- Multi-tasking
- Time Management
- Confidentiality and Data Protection
- Data Organization
Websites
Accomplishments
- Over 10 years of customer services experiences.
Timeline
UM Coordinator
NIVANO PHYSICIANS
11.2023 - Current
Administration Assistant
AMALFI HOSPICE CARE, INC
03.2021 - 02.2024
Associate Loan Servicing Specialist
WELLS FARGO
03.2021 - 06.2022
Loan Servicing Specialist
AEROTEK
12.2020 - 03.2021
Customer Services Rep
AEROTEK-WELLS FARGO HOME MORTGAGE
10.2017 - 01.2019
High School Diploma - undefined
Redlands Adult School