Grace Medrano
Summary
Personable and organized with passion for healthcare and patient support, offering strong foundation in administrative tasks and patient care. Knowledge of medical terminology and office procedures, coupled with proficiency in scheduling and maintaining patient records. Committed to enhancing patient experiences and ensuring smooth clinic operations.
Overview
4
4
years of professional experience
Work History
Chiropractic Assistant/ Personal Injury
Leucadia Chiropractic
Vista, CA
05.2024 - 10.2025
- Assisted with patient intake, ensuring accurate completion of forms and data entry.
- Supported chiropractors during treatments by preparing rooms and sanitizing equipment.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Developed comprehensive case reports while maintaining strong communication with personal injury patients and attorneys.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Handled over 20 Personal injury patient cases and balanced it while intaking over 60 chiropractic patients a day.
Continuous Improvement Lead
E.l.f. Cosmetics
Ontario, CA
01.2022 - 03.2024
- Led continuous improvement initiatives to enhance process efficiency and reduce waste
- Collaborated with cross-functional teams to identify and implement operational enhancements
- Mentored team members on Lean Six Sigma principles, fostering a mindset of constant learning and development among staff members.
- Directed training sessions for new hires and existing staff, enhancing job skills and operational efficiency across shifts.
- Engaged in cross-departmental training, mastering functions of 10 distinct areas in a month and a half.
Education
Associate of Science - Medical Administrative Specialist
Platte College
Ontario, CA01-2025
Skills
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient care coordination
- Team leadership
- Data-driven decision making
- Training and coaching
- Multitasking and organization
- Document management
- Adaptable learner
- HIPAA compliance
- Direct patient care
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Chiropractic Assistant/ Personal Injury
Leucadia Chiropractic
05.2024 - 10.2025
Continuous Improvement Lead
E.l.f. Cosmetics
01.2022 - 03.2024
Associate of Science - Medical Administrative Specialist
Platte College