Grace Merten
Lake Bluff,IL
Summary
Foundation in leadership and critical thinking. Excelled in managing sensitive situations, enhancing member satisfaction, and adhering to organizational values. Skilled in relationship building and decision-making while contributing to effective team collaboration.
Overview
3
3
years of professional experience
Work History
Vice President: Social Standards
Delta Gamma- Eta Mu
11.2023 - 11.2024
- Managed sensitive situations with confidentiality, guiding members toward resolution and personal growth.
- Collaborated with the Executive Board to ensure chapter events met risk management guidelines.
- Enforced organizational policies to ensure members adhered to Delta Gamma’s values and standards.
Front Desk/ Member Services
Club Pilates HB Athletics LLC
05.2023 - 08.2024
- Assisted clients with memberships, class packages, and general inquiries about services and programs.
- Supported instructors by ensuring studio equipment was clean, organized, and ready for classes.
- Scheduled and managed class bookings using Club Ready, ensuring accurate attendance tracking and member satisfaction.
Product Advisor
Dover Saddlery
03.2022 - 11.2023
- Provided advice to customers on product selection based on their needs, preferences, and budget.
- Addressed customer inquiries, resolved complaints, and ensured a positive shopping experience.
- Worked closely with fellow team members and management to meet store sales goals and maintain high costumer service standards.
Education
Communications
Lake Forest College
Lake Forest, IL05-2025
Skills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
Timeline
Vice President: Social Standards
Delta Gamma- Eta Mu
11.2023 - 11.2024
Front Desk/ Member Services
Club Pilates HB Athletics LLC
05.2023 - 08.2024
Product Advisor
Dover Saddlery
03.2022 - 11.2023
Communications
Lake Forest College
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