Grace Mohling
San Angelo
Summary
Compassionate social worker with a strong background in psychiatric care, hospital settings, and case management, offering over 3 years of expertise in supporting individuals with mental health conditions and complex healthcare needs. Skilled in conducting comprehensive assessments, developing treatment plans, and delivering therapeutic interventions for patients in both inpatient and outpatient settings. Excellent communication and customer service skills, committed to advocating for patient needs, resolving concerns, and providing a high level of support. Dedicated to enhancing patient well-being through a collaborative, empathetic approach to care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
EAP Care Manager II
Health Advocate
Remote
06.2025 - Current
- Care Coordination: Coordinated services with community resources to enhance client support and access to necessary services.
- Crisis Intervention: Mitigated crisis situations through active listening, de-escalation techniques, and timely intervention where needed.
- Motivational Interviewing: Empowered and encouraged resiliency in employees enduring personal and professional challenges.
- Assessment: Completed psychosocial evaluations and needs assessments.
- Documentation: Maintained detailed documentation of client interactions, adhering to strict confidentiality guidelines in compliance with HIPAA regulations.
- Call Management: Handling 40+ inbound and outbound customer calls per day.
Medical Social Worker
Shannon Medical Center
San Angelo, TX
02.2024 - 06.2025
- Patient Assessment: Conduct comprehensive psychosocial assessments to evaluate the emotional, mental, and social needs of patients and their families.
- Discharge Planning: Assist with discharge planning by evaluating the patient's living environment and ensuring necessary resources (e.g., home care services, durable medical equipment) are arranged.
- Crisis Intervention: Respond to urgent patient or family needs, providing crisis intervention and emotional support in situations involving trauma, loss, or significant health concerns.
- Advocacy: Advocate on behalf of patients for services, accommodations, and support, ensuring their rights and needs are met within the healthcare system.
- Documentation and Reporting: Maintain accurate and timely documentation of patient interactions, progress, and case notes, in compliance with hospital policies and legal requirements.
- Multidisciplinary Collaboration: Work closely with doctors, nurses, and other healthcare professionals to provide holistic care and address the psychosocial aspects of patient well-being.
- Compliance with Legal and Ethical Standards: Ensure all social work activities comply with relevant legal, ethical, and hospital guidelines, maintaining patient confidentiality and respect.
Outpatient Therapist (PHP/IOP)
River Crest Hospital
San Angelo, TX
08.2023 - 02.2024
- Patient Assessment: Performing thorough evaluations of clients' mental health, emotional well-being, and social factors to identify presenting issues, treatment needs, and goals.
- Documenting and Reporting: Recording detailed and confidential client information, including assessments, treatment plans, progress notes, and discharge summaries, adhering to ethical and legal standards.
- Care Planning: Collaborating with clients to create tailored and realistic treatment plans, incorporating evidence-based therapeutic interventions to address identified concerns.
- Evaluation: Regularly assessing clients' progress toward treatment goals, making necessary adjustments to therapeutic approaches and strategies to ensure effectiveness.
- Multidisciplinary Collaboration: Working closely with psychiatrists, nurses, case managers, and other healthcare professionals to coordinate comprehensive care and address the holistic needs of clients.
- Crisis Intervention: Responding promptly to clients in crisis situations, employing crisis intervention techniques and collaborating with appropriate resources to ensure client safety and stability.
Social Work Intern (Inpatient and Outpatient)
River Crest Hospital
San Angelo, TX
08.2022 - 08.2023
- Patient Assessment: Performing thorough evaluations of clients' mental health, emotional well-being, and social factors to identify presenting issues, treatment needs, and goals.
- Documenting and Reporting: Recording detailed and confidential client information, including assessments, treatment plans, progress notes, and discharge summaries, adhering to ethical and legal standards.
- Care Planning: Collaborating with clients to create tailored and realistic treatment plans, incorporating evidence-based therapeutic interventions to address identified concerns.
- Evaluation: Regularly assessing clients' progress toward treatment goals, making necessary adjustments to therapeutic approaches and strategies to ensure effectiveness.
- Multidisciplinary Collaboration: Working closely with psychiatrists, case managers, and other healthcare professionals to coordinate comprehensive care and address the holistic needs of clients.
- Crisis Intervention: Responding promptly to clients in crisis situations, employing crisis intervention techniques and collaborating with appropriate resources to ensure client safety and stability.
- Resource Referral: Advocating for clients' needs and rights within the community and facilitating access to additional resources and support services as necessary.
Guest Advocate
Target
San Angelo, TX
10.2021 - 02.2024
- Customer Service: Provide exceptional customer service by greeting guests, addressing inquiries, and offering assistance to ensure a positive shopping experience.
- Issue Resolution: Resolve guest complaints and concerns in a professional and efficient manner, ensuring guest satisfaction and maintaining brand reputation.
- Guest Engagement: Foster a welcoming and friendly atmosphere by engaging with guests, maintaining eye contact, and using positive communication techniques.
- Customer Feedback: Collect and document guest feedback, relay insights to management, and suggest improvements based on customer concerns or preferences.
- Conflict Management: Handle difficult situations calmly and professionally, working with management when necessary to address complex issues or escalations.
- Team Collaboration: Collaborate with fellow team members and management to support store operations and ensure a seamless guest experience.
Fulfillment Associate
Lowe’s
San Angelo, TX
03.2020 - 10.2021
- Order Fulfillment: Accurately pick, pack, and prepare online orders for in-store pickup or delivery, ensuring that all items are correct and well-packaged.
- Customer Assistance: Provide excellent customer service by assisting guests with finding products, answering questions, and ensuring a smooth fulfillment process.
- Order Accuracy: Verify order details, including product specifications, quantities, and item conditions, to ensure accuracy before shipment or customer pickup.
- Team Collaboration: Work closely with other fulfillment associates, sales associates, and management to ensure orders are processed efficiently and guests receive high-quality service.
- Performance Metrics: Meet daily, weekly, and monthly performance targets for order fulfillment, accuracy, and customer satisfaction.
- Trainer: Trained and mentored new associates on safety protocols and operational procedures.
Education
Master of Social Work - Clinical Concentration
Angelo State University
San Angelo, TX08-2023
Bachelor of Science - Psychology
Angelo State University
San Angelo, TX05-2021
Skills
- Adaptability
- Communication
- Training and mentoring
- Diversity and inclusion
- Empathy
- Problem solving
- Time management
- Customer relations
- Conflict resolution
- Motivational interviewing
- Microsoft Office Suite
Certification
- Licensed Master Social Worker (LMSW) - State of Texas
- License number: 112353 Expiration: 04/30/2028
Timeline
EAP Care Manager II
Health Advocate
06.2025 - Current
Medical Social Worker
Shannon Medical Center
02.2024 - 06.2025
Outpatient Therapist (PHP/IOP)
River Crest Hospital
08.2023 - 02.2024
Social Work Intern (Inpatient and Outpatient)
River Crest Hospital
08.2022 - 08.2023
Guest Advocate
Target
10.2021 - 02.2024
Fulfillment Associate
Lowe’s
03.2020 - 10.2021
Master of Social Work - Clinical Concentration
Angelo State University
Bachelor of Science - Psychology
Angelo State University