GRACE MONTOYA
Las Vegas
Summary
I am an organized and dedicated medical professional with proven track record of providing exceptional customer service in a fast-paced environment who is looking to advance my career while applying my skills and knowledge to support my department and facility.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator-ER
Southern Hills Hospital & Medical Center
11.2024 - Current
- Page all hospitalist and specialist as requested by ER providers.
- Accurately log all Admissions and Provider calls in relation to admission.
- Increased efficiency in Unit by creating Page Request form to facilitate communication between Provider and Unit Clerk
- Created training process for new users using Transport in TeleTracking
- Order all supplies through Staples
- Maintain strong communication with Materials Management to ensure ER is stocked
- In charge of calling in all CODES to PBX then calling all Interventionist needed for all CODES.
- In charge of facilitating all patient transfers to other facilities requiring higher level of care
- Organize transport for patients to appropriate Unit once admitted
- Enhance communication between medical staff and family members by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assist nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Maintain a strong line of communication with all Physicians
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
Patient Access Representative
Southern Hills Hospital
06.2008 - 11.2024
- Expert at interviewing patients at workstation or at bedside to obtain all necessary account information
- Skilled knowledge of insurance companies including verifications, coverage types and authorizations.
- Member of Southern Hills Hospital Department Employee Safety & Security Committee (DESSO)
- Knowledge of Medicare discharge appeal process. Compliant with CMS guideline for Medicare documentation.
- Assisted in improving PCP capture rate as well as email capture rate.
- Facilitated transition from paper charts to electronic charts.
- Expert at performing Status Desk duties
- Knowledge of ICD-10 Coding
- Consistently exceed Iplan accuracy of 98% by performing at 99% accuracy
- Consistently exceed Upfront cash collection goal of 28% by performing at 39.7%
- Expert at performing all department duties at free standing ER's, main facility ER, Out Patient Elective Services, and all other service lines including Behavioral Health, Labor & Delivery and all Clinical services.
- Volunteered during COVID-19 pandemic by visiting and braiding hair for patients in isolation
- Demonstrated knowledge of HIPAA regulations to keep organization compliant with privacy laws
- Coordinate with nursing staff for timely registrations and status changes
- Experienced in organizing patient transfers from free standing ER to main facility
- Experienced in providing Uninsured patients with NV Medicaid forms as well as Charity application and Healthcare POA forms
- Provide resolution for all billing problems
Education
Certificate - Patient Access & Revenue Cycle
University of San Diego
San Diego, CA12-2025
Certificate/Professional Development - Medical Terminology
University of San Diego
San Diego, CA12-2025
High School Diploma -
Las Vegas High School
Las Vegas, NV06.1991
Skills
- Knowledge of medical terminology
- Meditech Super User
- 10 key by touch
- Type 40 wpm
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Multitasking Abilities
- Calm Under Pressure
Accomplishments
iCare Winner 2023
Colleague Of The Year Nominee 2023
Certification
BLS Certified
Certificate ID 01E94CN
American Red Cross
Languages
Spanish
Native or Bilingual
Additional Information
References
Jonathan Yaghoobian, MD
Hospitalist, Southern Hills Hospital
818-825-7685
Ramona Manguiate, RN
House Supervisor, Mountain View Hospital
702-334-9837
Roland Malapya, RN
House Supervisor, Interim ER Manager, Southern Hills Hospital
702-577-7937
Timeline
Health Unit Coordinator-ER
Southern Hills Hospital & Medical Center
11.2024 - Current
Patient Access Representative
Southern Hills Hospital
06.2008 - 11.2024
Certificate - Patient Access & Revenue Cycle
University of San Diego
Certificate/Professional Development - Medical Terminology
University of San Diego
High School Diploma -
Las Vegas High School
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