Grace Moore
Ashville
Summary
Personable and approachable with positive attitude, dedicated to assisting patients with their healthcare needs. Possesses solid understanding of healthcare systems and demonstrates proficiency in managing patient information and navigating healthcare databases. Committed to making meaningful impact by ensuring smooth patient experience and streamlined access to healthcare services. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Nationwide Childrens Hospital
01.2023 - Current
- Greeted and assisted patients with check-in procedures.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients' needs.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new staff on filing, phone etiquette and other office duties.
ED Registrar
Saint Joseph Medical Center
06.2022 - 11.2022
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for emergency department visits.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Provided compassionate support to distressed patients and families, addressing their concerns while maintaining a professional demeanor throughout the registration process.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Collecting insurance co-pays and outstanding balances on patient hospital accounts.
Patient Safety Attendant
Mount Carmel Health System Inc.
03.2020 - 06.2022
- Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
- Provided compassionate care to patients, assisting with daily activities such as feeding, bathing, and personal hygiene.
- Sitting 1:1 with low to high-risk suicide and safety concern patients, making sure they are safe at all times.
- Maintained accurate documentation of patient behaviors, interventions, and responses to support ongoing treatment plans.
- Established rapport with patients by demonstrating empathy, respect, and genuine concern for their well-being throughout each interaction.
Education
Bachelor of Science - Health And Rehabilitation Sciences
The Ohio State University
12-2024
Associate of Arts -
The Ohio State University
Columbus, OH05-2022
High School Diploma -
Hamilton Township High School
Columbus, OH05-2018
Skills
- Customer service
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Medical terminology
- Problem-solving
- Data entry
- Caring and empathetic
- Attention To Detail
- Reliability and dedication
- Active listening
- Critical thinking
Timeline
Patient Access Representative
Nationwide Childrens Hospital
01.2023 - Current
ED Registrar
Saint Joseph Medical Center
06.2022 - 11.2022
Patient Safety Attendant
Mount Carmel Health System Inc.
03.2020 - 06.2022
Bachelor of Science - Health And Rehabilitation Sciences
The Ohio State University
Associate of Arts -
The Ohio State University
High School Diploma -
Hamilton Township High School
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