Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Edge

Ashville

Summary

Dynamic and results-driven professional with a proven track record at MS Companies, excelling in quality supervision and team leadership. Skilled in problem-solving and customer service, I effectively reduced complaints by addressing quality issues and implementing improvements. Proficient in data management using Excel and Salesforce, ensuring operational efficiency and compliance.

Overview

7
7
years of professional experience

Work History

Crew Member

Burger King
05.2025 - Current
  • Provided exceptional customer service by engaging with patrons and ensuring satisfaction.
  • Maintained cleanliness and organization of work area to enhance overall operational efficiency.
  • Assisted in food preparation and assembly, adhering to quality standards and safety protocols.

Tax Professional

Jackson Hewitt
12.2024 - 04.2025
  • Prepared individual and business tax returns using industry-standard software.
  • Assisted clients in understanding tax obligations and available deductions.
  • Conducted research on tax regulations to ensure compliance and accuracy.
  • Collaborated with team members to streamline filing processes and improve efficiency.

Technical Cleaning

Leadec Industrial Services
12.2023 - 12.2024
  • Keep facilities in clean and orderly condition.
  • Manage time and priorities to ensure duties are completed within established timelines.
  • Adhere to cleaning and safety techniques and practices.

Quality Supervisor

MS Companies
02.2020 - 11.2023
  • Supervised and led 10 team members, provided training, enforced policies and procedures, completed end-of-day paperwork, and entered data into Excel and Salesforce.
  • Oversaw daily operations and reduced customer complaints by addressing root causes of quality issues and implementing continuous improvement initiatives.
  • Inspected products per specifications and monitored work for compliance.
  • Worked and communicated effectively in order to meet deadlines.


Cashier

Chevron
05.2018 - 06.2019
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring balanced daily reconciliations.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Education

Bachelor of Science - Accounting

Southern New Hampshire University
Manchester, NH
06-2029

Diploma - Medical Billing And Coding

Ultimate Medical Academy
Clearwater, FL
11-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Attention to detail

Timeline

Crew Member

Burger King
05.2025 - Current

Tax Professional

Jackson Hewitt
12.2024 - 04.2025

Technical Cleaning

Leadec Industrial Services
12.2023 - 12.2024

Quality Supervisor

MS Companies
02.2020 - 11.2023

Cashier

Chevron
05.2018 - 06.2019

Bachelor of Science - Accounting

Southern New Hampshire University

Diploma - Medical Billing And Coding

Ultimate Medical Academy

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