Grace Morales
Summary
Go-getter candidate eager to utilize analytical and research skills. Adept at event planning, media relations and social media management. Excellent communication skills with comprehensive understanding of communications industry. Also dependable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with related experience and superior planning and time management abilities.
Overview
2
2
years of professional experience
Work History
Social Media Manager
Yukon Public Schools
12.2021 - 07.2023
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Collaborated with cross-functional teams on integrated marketing initiatives, resulting in increased online presence.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
Server
Mama Roja
08.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Trainer
Nothing Bundt Cakes
10.2022 - 12.2023
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Facilitated team-building exercises that fostered collaboration and communication among department members.
Education
Strategic Communications Degree - Strategic Communications
University of Central Oklahoma
Edmond, OK05.2027
High School Diploma -
Yukon Highschool
Yukon, OK05.2023
CNA - Certified Nursing Assistant
Canadian Valley Technology Center - Cowan/Yukon/Czech
Yukon, OK05.2022
Skills
- Campaign Management
- Strategic Planning
- Teamwork and Collaboration
- Verbal and Written Communication
- Excellent Multitasking
- Effective Organization
- Analytics and Reporting
- Attention to Detail
- Content Creation
- Community Engagement
- Problem-Solving
- Online Marketing Strategies
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Mama Roja
08.2023 - Current
Trainer
Nothing Bundt Cakes
10.2022 - 12.2023
Social Media Manager
Yukon Public Schools
12.2021 - 07.2023
Strategic Communications Degree - Strategic Communications
University of Central Oklahoma
High School Diploma -
Yukon Highschool
CNA - Certified Nursing Assistant
Canadian Valley Technology Center - Cowan/Yukon/Czech
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