Grace Morrow
Delaware,OH
Summary
Detail-oriented Medical Lab Assistant with a strong focus on laboratory safety protocols, reagent handling, and equipment maintenance. Committed to maintaining high standards in lab operations and supporting training initiatives.
Overview
6
6
years of professional experience
Work History
Medical Lab Assistant
Nationwide Children's Hospital
Columbus, OH
10.2024 - Current
- Maintained laboratory equipment, ensuring functionality and compliance with safety standards.
- Assisted in inventory management of lab supplies, optimizing stock levels for efficiency.
- Adhered to quality control measures, contributing to high standards of laboratory operations.
- Supported training initiatives for new staff on lab procedures and best practices.
- Maintained a clean work environment by following strict sanitation protocols reducing the risk of contamination or cross-contamination between reagents.
Phlebotomist
OhioHealth Group
Columbus, OH
09.2023 - 10.2024
- Collected blood samples using proper techniques to ensure specimen integrity.
- Performed venipuncture and capillary draws while maintaining patient comfort and safety.
- Processed laboratory requisitions, ensuring accuracy in sample labeling and documentation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
Customer Service Representative
Kroger
Lewis Center, OH
05.2020 - 09.2023
- Trained new staff on customer service protocols and best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Olentangy Berlin High School
Delaware, OH05-2023
Skills
- Adaptable to change
- Reliable
- Positive astride
- Quick learner
- Crisis de escalation
- Multi tasking
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Timeline
Medical Lab Assistant
Nationwide Children's Hospital
10.2024 - Current
Phlebotomist
OhioHealth Group
09.2023 - 10.2024
Customer Service Representative
Kroger
05.2020 - 09.2023
High School Diploma -
Olentangy Berlin High School