Grace Murphy
Creston
Summary
Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff.
Overview
2
2
years of professional experience
Work History
Kitchen Manager
Pizza Ranch Buffet
Creston
07.2025 - Current
- Managed inventory levels for ingredients and supplies, ensuring freshness and availability.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Assisted staff by serving food and beverages or bussing tables.
Shift Manager
Pizza Ranch Buffet
Creston
08.2023 - Current
- Coordinated staff schedules to meet operational needs and optimize coverage.
- Trained new employees on company policies and standard operating procedures.
- Enforced cleanliness and organization standards in the work environment.
- Resolved customer inquiries promptly to enhance service experience.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved conflicts between staff members in a professional manner.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
Education
High School Diploma -
East Union High School
Afton, IA05-2024
Skills
- Inventory management
- Food safety standards
- Cash handling
- Staff scheduling
- Customer service
- Team leadership
- Hygiene compliance
- Problem solving
- Time management
- Conflict resolution
- Training and development
- Cleaning and sanitation
- Shift scheduling
- Kitchen management
- BOH operations
- Safe food handling
- Flexible schedule
- Order accuracy
- Ordering supplies
Accomplishments
- Received an award by the Creston Chamber of Commerce for excellent service in October 2024.
Timeline
Kitchen Manager
Pizza Ranch Buffet
07.2025 - Current
Shift Manager
Pizza Ranch Buffet
08.2023 - Current
High School Diploma -
East Union High School