Grace Neff
Williamsburg,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Smallcakes
Williamsburg , VA
05.2023 - Current
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Assisted in developing training materials for new hires as well as existing employees.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Food and Beverage Associate
Busch Gardens Williamsburg
Williamsburg , VA
05.2022 - 08.2022
- Operated cash registers accurately and efficiently during peak business hours.
- Greeted customers upon arrival and took their orders promptly and courteously.
- Kept up-to-date with current menu items, specials, promotions, pricing, policies.
- Ensured compliance with health department regulations regarding proper storage temperatures for food items.
Food Service Manager
Cafe Antiquity
Williamsburg, VA
03.2020 - 05.2022
- Assigned tasks and monitored progress of all kitchen personnel.
- Maintained records of food inventory, supplies, and equipment.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
- Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
Education
Some College (No Degree) - Business Administration And Management
Christopher Newport University
Newport News, VASkills
- Customer Service
- Decision-Making
- Problem-Solving
- Workflow Coordination
Accomplishments
- Camp Kesem, Christopher Newport University, Operations Coordinator
- Camp Kesem, William and Mary, Teen Leadership Program
- Girl Scouts Gold Award
Timeline
Customer Service Supervisor
Smallcakes
05.2023 - Current
Food and Beverage Associate
Busch Gardens Williamsburg
05.2022 - 08.2022
Food Service Manager
Cafe Antiquity
03.2020 - 05.2022
Some College (No Degree) - Business Administration And Management
Christopher Newport University
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