GRACE NEWMAN
Santa Monica,CA
Summary
Detail-oriented professional with expertise in customer service and communication within high-pressure environments. Proven ability to manage multiple tasks while maintaining high standards of professionalism and organization. Skilled in supporting and collaborating with teams to deliver exceptional service experiences. Committed to creating welcoming and efficient environments for members and guests.
Overview
7
7
years of professional experience
Work History
Emergency Medical Technician
Hato Hone St John
08.2021 - 12.2025
- Identified problem causes through comprehensive information analysis.
- Developed management plans using critical thinking and adaptable strategies.
- Maintained focus and composure during high-pressure crisis situations.
- Implemented strategies to achieve optimal outcomes in patient care.
- Collaborated with diverse teams to create coordinated management plans.
- Communicated effectively with individuals, overcoming language barriers in stressful settings.
Assistant Duty Manager
Glassons Clothing Store
01.2019 - 08.2021
- Enhanced customer satisfaction by leading daily store operations and high service standards.
- Developed junior staff skills through effective mentorship and performance improvement strategies.
- Resolved customer complaints promptly, increasing loyalty and overall guest satisfaction.
- Ensured accurate accounting by monitoring financial reports and reconciling discrepancies.
- Trained team members effectively, contributing to improved overall team performance.
- Streamlined inventory management practices, increasing stock accuracy and minimizing discrepancies.
Education
Bachelor of Science - Health Sciences
Auckland University of Technology
Auckland, New Zealand11-2025
Emergency Medical Technician Authority to Practice - undefined
Hato Hone St John
04.2022
Diploma - Ambulance Practice
Hato Hone St John
04.2022
First Aid Certificate - undefined
NZQA
08.2021
NCEA Level 3 - undefined
Pakuranga College
01.2018
NCEA Level 2 - undefined
Pakuranga College
01.2017
NCEA Level 1 - undefined
Pakuranga College
01.2016
Skills
- Effective Communication
- Customer service
- Critical thinking and Problem Solving
- Team work and collaboration
- Time management and organization
- Attention to detail
- Proficient in learning new skills
- CPR and first aid
- Critical decision-making skills
- Cash management
Timeline
Emergency Medical Technician
Hato Hone St John
08.2021 - 12.2025
Assistant Duty Manager
Glassons Clothing Store
01.2019 - 08.2021
Emergency Medical Technician Authority to Practice - undefined
Hato Hone St John
Diploma - Ambulance Practice
Hato Hone St John
First Aid Certificate - undefined
NZQA
NCEA Level 3 - undefined
Pakuranga College
NCEA Level 2 - undefined
Pakuranga College
NCEA Level 1 - undefined
Pakuranga College
Bachelor of Science - Health Sciences
Auckland University of Technology