Grace Nielsen
Lansing
Summary
Experienced member service specialist adept at assessing customer needs, providing suitable products, exceptional communication and project management skills. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Loan Officer II
Michigan State University Federal Credit Union
06.2018 - 03.2024
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to underwriting and forwarding to disburser.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Sr. Call Center Member Service Specialist
Michigan State University Federal Credit Union
03.2024 - 09.2024
- Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
Banking Teller
Chemical Bank
05.2016 - 06.2018
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Executed wire transfers, stop payments and account transfers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Education
Lansing Community College
Lansing, MIBaker College
Owosso, MIHigh School Diploma -
Laingsburg High School
Laingsburg, MI05.2015
Skills
- Loan Processing
- Client Relations
- Financial Services
- Consumer Lending
- Bank Product Marketing
- Analytical and Critical Thinking
Timeline
Sr. Call Center Member Service Specialist
Michigan State University Federal Credit Union
03.2024 - 09.2024
Loan Officer II
Michigan State University Federal Credit Union
06.2018 - 03.2024
Banking Teller
Chemical Bank
05.2016 - 06.2018
Lansing Community College
Baker College
High School Diploma -
Laingsburg High School
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