Grace Oakman
Jacksonville,FL
Summary
Dynamic and dedicated professional with a strong work ethic and proven problem-solving skills honed at Starbucks. Recognized for fostering a positive team environment and effectively managing customer interactions. Adept at multitasking and maintaining operational efficiency, ensuring customer satisfaction and loyalty through exceptional service and professionalism.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
06.2020 - 11.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Barista Traitor
Starbucks
06.2020 - 11.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Key Holder
Starbucks
07.2020 - 11.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
School Monitor
(Loretto) Elementary School
09.2024 - Current
- Logged monitoring activities and notable incidents for school administrators.
- Backed up classroom teachers by supervising students in classes, at recess or during special activities.
- Enforced school district guidelines with students across classes and levels.
- Supervised cafeteria periods for different ages and maintained order.
Education
EMT Certification -
St. John’s River State
Orange Park, FL12.2024
A.A -
St. John’s River State
Orange Park, FL05.2024
High School Diploma -
Mandarin High School
Jacksonville, FL06.2021
Skills
- Patience and empathy
- Professionalism and ethics
- De-escalation techniques
- Problem-solving
- Teamwork and collaboration
- Multitasking Abilities
- Strong work ethic and dependable
- Time management
Certification
NREMT
Timeline
School Monitor
(Loretto) Elementary School
09.2024 - Current
Key Holder
Starbucks
07.2020 - 11.2023
Barista
Starbucks
06.2020 - 11.2023
Barista Traitor
Starbucks
06.2020 - 11.2023
EMT Certification -
St. John’s River State
A.A -
St. John’s River State
High School Diploma -
Mandarin High School
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