Grace Ortiz
Vero Beach,FL
Summary
Dynamic pharmacy owner with a proven track record at Farmacia Beverly, excelling in customer service and team leadership. Enhanced patient care through education and compliance, while streamlining operations for improved efficiency. Cultivated strong relationships with medical professionals, driving better health outcomes and fostering trust within the community.
Overview
20
20
years of professional experience
Work History
Pharmacy Owner
Farmacia Beverly
10.1994 - 07.2010
- Delivered exceptional patient care by staying up-to-date on industry trends and advancements in pharmacology.
- Ensured compliance with federal, state, and local regulations through diligent monitoring of internal processes.
- Developed strong relationships with medical professionals, fostering trust and collaboration for better patient outcomes.
- Promoted health literacy among patients through educational materials and one-on-one consultations about medications or health conditions.
- Interacted well with customers to build connections and nurture relationships.
- Streamlined pharmacy operations for increased efficiency and improved service quality.
Concierge Team Member
San Juan Hotel and Casino
08.1993 - 09.1994
- Proactively addressed potential issues before they arose by anticipating the needs of each guest based on previous interactions or reservations history.
- Enhanced guest satisfaction by providing personalized recommendations for dining, entertainment, and local attractions.
- Collaborated with housekeeping staff to ensure prompt delivery of requested amenities such as extra towels or pillows.
- Improved communication among team members by implementing new protocols for sharing information about guest preferences and requests.
- Assisted in resolving guest concerns promptly, resulting in positive feedback and return visits.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Teacher
William Rivera Ponce Middle School
08.1990 - 05.1993
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Education
MBA - Human Resources
Universidad Interamericana PR
Rio Piedras, PR05-1993
Bachelor - Business Administration
Universidad Interamericana PR
Rio Piedras, PR05-1991
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Pharmacy Owner
Farmacia Beverly
10.1994 - 07.2010
Concierge Team Member
San Juan Hotel and Casino
08.1993 - 09.1994
Teacher
William Rivera Ponce Middle School
08.1990 - 05.1993
MBA - Human Resources
Universidad Interamericana PR
Bachelor - Business Administration
Universidad Interamericana PR
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