Jessica Espinoza
Newark,NJ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Desirous to contribute to a dynamic team and support organizational goals.
Overview
21
21
years of professional experience
Work History
Pharmacy Owner
Own Business
Ibarra , Imbabura
02.2017 - 01.2024
- Developed and implemented policies for the purchase, handling, and distribution of pharmaceuticals.
- Managed inventory of drugs, medical supplies, and equipment to ensure adequate stock levels.
- Created budgets and managed financial operations of the pharmacy.
- Maintained records of drug sales and monitored drug interactions.
- Negotiated contracts with suppliers to secure competitive pricing on products.
- Resolved customer complaints regarding product quality or service issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Retail Store Manager
Farma Enlace
Ibarra , Imbabura
02.2010 - 02.2017
- Developed and maintained store policies and procedures.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Coordinated stock replenishment processes as needed based on sales trends.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Organized merchandise displays according to seasonal promotions or special events.
Retail Sales Associate
Farma Enlace
Ibarra , Imbabura
02.2003 - 02.2010
- Greeted customers and provided excellent customer service.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Operated cash register to process payments from customers.
- Resolved customer complaints in a professional manner.
- Tracked inventory levels for restocking purposes.
- Organized backroom storage areas for efficient access to merchandise.
- Conducted regular stock counts to verify accuracy of inventory records.
Education
BBA - Business Administration
Universidad Tecnica Del Norte
Ibarra05-2013
Associate of Applied Science - Pharmacology
Universidad Tecnica Del Norte
Ibarra09-2010
Skills
- Marketing initiatives
- Professional Networking
- Continuing education
- Performance Improvement
- Supplier Relations
- Customer service excellence
- Sales
- Email Etiquette
- Client Engagement
- Customer Relations
- Report Preparation
- Order Processing
- Inventory Reconciliation
- Inventory Control Systems
Timeline
Pharmacy Owner
Own Business
02.2017 - 01.2024
Retail Store Manager
Farma Enlace
02.2010 - 02.2017
Retail Sales Associate
Farma Enlace
02.2003 - 02.2010
BBA - Business Administration
Universidad Tecnica Del Norte
Associate of Applied Science - Pharmacology
Universidad Tecnica Del Norte