Grace Osornio
Goodyear,AZ
Summary
Gained extensive experience in high-paced hospitality environments, focusing on customer satisfaction and efficiency. Providing top-tier customer service, utilizing strong communication and multitasking skills to enhance guest experiences. Knowledge of maintaining cleanliness and efficiency, contributing to a smooth and enjoyable atmosphere.
Overview
6
6
years of professional experience
Work History
Barista
Yaamava' Resort & Casino
01.2024 - 11.2024
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at end of each shift.
- Adhered to food safety guidelines consistently, maintaining safe and sanitary working environment at all times.
Sales Associate
Boot Barn Holdings Inc.
04.2023 - 01.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engaging customers
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Listen to customers needs and wants while upselling and providing them best quality
Lead Custodian
Angel's Complete Janitorial Services Inc.
01.2019 - 12.2023
- Performed custodial duties to maintain area in clean and habitable condition.
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
- Supervised supplies in inventory and submitted reorder requests.
- Enhanced cleanliness and sanitation by implementing efficient cleaning techniques and protocols.
Education
High School Diploma -
Citrus Valley High School
Redlands, CA06.2023
Skills
- Exceptional Customer Service
- Adaptability under pressure
- Product Promotions
- Cash Register Operation
- Sales Expertise
- Great Communication
- Great Time Management
- Food safety
- Friendly and outgoing
Timeline
Barista
Yaamava' Resort & Casino
01.2024 - 11.2024
Sales Associate
Boot Barn Holdings Inc.
04.2023 - 01.2024
Lead Custodian
Angel's Complete Janitorial Services Inc.
01.2019 - 12.2023
High School Diploma -
Citrus Valley High School
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