Grace Pajemola
Latham,NY
Summary
Registered and processed high volumes of patient intake in a fast-paced ER, prioritizing critical cases for timely care. Experienced in patient registration, scheduling, and insurance verification. Proficient in medical terminology, ICD-10, and CPT coding. Dedicated to delivering exceptional care and service to all patients.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Access Representative II
Ellis Hospital
Schenectady, New York
10.2016 - Current
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Verified insurance coverage for services provided by the facility.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Verified insurance coverage for services provided by facility.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Conducted thorough reviews of patient insurance documentation to ensure accuracy and compliance with facility policies.
- Assisted patients in understanding their insurance benefits and coverage options.
- Trained new employees on registration procedures and systems usage.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
Radiology Scheduler
Northside Hospital Atlanta
Atlanta, GA
10.2010 - 09.2016
- Coordinated with medical staff to confirm patient eligibility and insurance details.
- Managed patient records using electronic health record systems for accuracy.
- Assisted patients with pre-appointment instructions and preparation details.
- Collaborated with radiologists to optimize scheduling workflows and minimize delays.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Performed data entry tasks as needed, such as entering information into electronic health records.
- Assessed patient eligibility for radiology studies according to protocol guidelines.
- Monitored changes in regulations regarding radiology procedures and communicated updates to colleagues.
Education
Business
Hudson Valley CC
Troy, NYSkills
- Patient registration
- Insurance verification
- Patient payment collection
- Regulatory compliance
- Customer relationship management
- Team training
- Insurance billing
- Healthcare policy knowledge
- Medical terminology
- Quality assurance
- Health Care Regulations
Certification
Financial Counselor
Timeline
Patient Access Representative II
Ellis Hospital
10.2016 - Current
Radiology Scheduler
Northside Hospital Atlanta
10.2010 - 09.2016
Business
Hudson Valley CC