Grace Pearson
Pittsburgh,PA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
Work History
Manager on Duty
Funslides Carpet Skatepark
Pittsburgh, PA
03.2021 - 08.2023
- Monitored staff performance and provided feedback to ensure quality customer service.
- Audited cash registers at the end of each shift for accuracy.
- Ensured compliance with safety regulations, company policies, and procedures.
- Resolved customer complaints in a professional manner.
Facility Attendant
Penn State Intramural Building
State College, PA
08.2022 - 05.2023
- Cleaned and sanitized restrooms, locker rooms, showers and other areas of the facility.
- Greeted guests upon arrival at the facility in a friendly manner while providing directions or information requested.
- Assisted in setting up tables, chairs and other necessary items for special events held at the facility.
- Monitored visitors to ensure that they followed all established rules and regulations.
Brand Representative
Hollister.Co
Pittsburgh, PA
08.2020 - 02.2022
- Provided customer service support by responding to customer inquiries via email or phone call.
- Taught customers how to personalize experiences with products and obtain maximum benefit.
- Operated point-of-sale system to complete sales transactions.
Education
High School Diploma -
Hampton High School
Allison Park, PA06-2022
Some College (No Degree) - Agricultural Business And Management
Pennsylvania State University
University Park, PASkills
- Time management abilities
- Problem-Solving
- Adaptability
- Effective Communication
- Goal-Oriented
- Money Management
- Microsoft Excel
- Task Prioritization
Timeline
Facility Attendant
Penn State Intramural Building
08.2022 - 05.2023
Manager on Duty
Funslides Carpet Skatepark
03.2021 - 08.2023
Brand Representative
Hollister.Co
08.2020 - 02.2022
High School Diploma -
Hampton High School
Some College (No Degree) - Agricultural Business And Management
Pennsylvania State University
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