ALEJANDRO MANJARRES
JACKSON HEIGHTS,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Manager on Duty
Herborganic
01.2021 - 09.2024
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
Assistant Production Manager, Part-time
Grydline
11.2019 - 12.2020
- Managed daily operations of the production floor, ensuring all tasks were completed accurately and efficiently.
- Successfully managed production activities to achieve on-time shipment of orders.
- Collaborated with procurement teams to ensure timely delivery of materials needed for ongoing production demands.
- Researched and tested new materials for production.
- Delivered operating plans and growth objectives.
- Supported development of paint operations staff to meet competency and performance expectations.
Janitorial stuff, Cleaning and Disinfection
Memorial Sloan Kattering Cancer Center
02.2020 - 10.2020
- Exceeded expectations by completing additional tasks outside of assigned duties, showing initiative and dedication to maintaining a clean and safe workspace.
- Enhanced workplace safety by promptly addressing potential hazards, such as spills or broken equipment.
- Recognized for punctuality and dependability, contributing to a positive and reliable work environment.
- Upheld a high standard of cleanliness throughout the facility by performing regular deep-cleaning tasks on floors, windows, restrooms, and common areas.
Education
English As A Second Language - English Language
NYLC
Manhattan, NY10-2019
High School Diploma -
Nuestra Senora De Los Andes
06.2017
Skills
- Bilingual
- Customer service focus
- Scheduling proficiency
- Budgeting expertise
- Employee engagement
- Time management abilities
- Multitasking Abilities
- Customer Relations
- Team building
- Professionalism
- Sales strategy
- Adaptability
- Business Analysis
References
Available upon request
Languages
English
Professional Working
Spanish
Full Professional
Interests
- Engaging in food photography and sharing culinary creations on social media
- Learning new cooking techniques and expanding my culinary skills
- I enjoy cooking for friends and family gatherings
- Food Blogging ( Find me in google maps as Alejandro Manjarres) I love food and love doing reviews and recommendations Use of Social media as well
- Food Photography
Timeline
Manager on Duty
Herborganic
01.2021 - 09.2024
Janitorial stuff, Cleaning and Disinfection
Memorial Sloan Kattering Cancer Center
02.2020 - 10.2020
Assistant Production Manager, Part-time
Grydline
11.2019 - 12.2020
English As A Second Language - English Language
NYLC
High School Diploma -
Nuestra Senora De Los Andes