Samantha Rivera

• Processed and balanced $1,500+ in daily cash and card transactions with perfect accuracy
• Performed end of day cash reconciliation and prepared deposit
• Collaborated with team members to develop and implement new store policies and procedures, improving operational efficiency.
• Implemented training programs for staff members to enhance their skills and knowledge
• Conducted performance evaluations and delivered constructive feedback to staff, enhancing individual and team performance.
• Trained volunteer team members on store routines and responsibilities, ensuring seamless operations and a consistent customer experience.
• Conducted regular inventory checks to maintain accurate stock levels
• Analyzed sales trends and customer feedback to make informed business decisions

• Managed daily cash transactions, ensuring accuracy and efficiency
• Maintained clean, organized store environment through consistent cleaning practices
• Responded to customer inquiries and addressed any concerns promptly
• Assisted with inventory organization and restocking
• Worked closely with team members to foster a positive work environment with team members to create a friendly work environment
• Collaborated with team members to foster a positive and supportive work atmosphere

• Assisted Michaels shoppers with craft supplies, seasonal decor, and project selections.
• Helped customers find specific products, answered questions, and offered product advice.
• Answered customer questions about store products and project ideas.

Operated point-of-sale system for sales, returns, and exchanges.

• Processed price checks, coupons, and register transactions accurately.
• Restocked aisles with art materials, frames, and home decor merchandise.
• Supported team members during busy holiday and weekend store traffic.
• • On weekends helped with arts and craft lessons the store held for kids, taught them the weekly lesson and helped parents understand what the project was.