Professional leader prepared for this role with focus on maintaining operational excellence and customer satisfaction. Proven ability to drive team performance and adapt to changing demands, ensuring consistent and reliable results. Expertise in conflict resolution and team collaboration, characterized by proactive and reliable approach.
Overview
2025
2025
years of professional experience
Work History
Manager on Duty
Manhattan Parking Group
10.2024 - 11.2024
Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Rural Mail Carrier Associate
USPS
04 2024 - 09 2024
Enhanced customer satisfaction by promptly delivering mail and packages to their corresponding destinations.
Prevented potential errors in delivery by double-checking labels on packages against official postal records before commencing with the route.
Increased customer trust by maintaining confidentiality of all delivered mail items, safeguarding sensitive information.
Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
Sorted mail according to order of address appearance for easy access in field.
Maintained records on customers with mail forwarding and change of address requests.
Signed and received mail with signature requirements upon delivery and loading.
Amazon DOT Delivery Driver
Just
05.2017 - 03.2024
Safely load and deliver packages weighing between 70 and 300lbs with the assistance of a ride along Helper (team lift)
Interact with Amazon customers and the public in a professional and positive manner
Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Operated vehicle safely in highly congested areas with no traffic violations.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Loaded truck and properly secured items to prevent damage for deliveries.
Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Maintained strong relationships with clients through proactive communication and personalized service.
Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Materials Associate
The Mount Sinai Hospital
04.2014 - 10.2023
Collaborate with the surgical staff and vendors to ensure that needs are being met.Actively manage the shelf stock of all consumables
Consistently overcome backorders and other logistical road blocks to maintain patient care
Assist in evaluation of accuracy and efficiency of operations
Ensure that biomedical devices are adequately maintained and monitored., Transported patients to and from testing, or treatment areas.Efficiently handled STAT requests for specimens and patients.Consistently handled equipment and patient belongings per established procedures.Assisted management in the monitoring, reporting and correcting of any unsafe or dysfunctional hospital equipment
Ensured prompt repair and patient safety.
Perioperative Nursing Assistant
New York Eye and Ear Infirmary of Mount Sinai
07.2019 - 10.2019
Utilized time in an efficient manner by completing assigned responsibilities
Checked with ANM, or OR Schedule
Coordinator for additional assignments when free
Maintained stability in performance while under pressure and handled crisis and difficult situations with ease.Efficient transport of surgical patients to and from the operating room.Assisted in cleaning and turning over the OR, preparing the surgical environment for the next patientaccording to performance standards.Demonstrated knowledge of operational costs, participated in cost- saving strategies, and avoided wasting of supplies, resources.Transportation of specimens to the lab Clerical tasks as needed
Automotive Tire Technician
Mavis Discount Tire
05.2017 - 04.2018
Updated knowledge base by learning new techniques through formal training sessions.Performed vehicle balancing, tire mounting, oil change, wheel alignment, and brake repairs.Communicated with customers regarding vehicle issues and to make appropriate recommendations.Maintained clean and organized service bays.
Replaced and repaired tires using best practices for safe vehicle maintenance.
Rotated, mounted and balanced tires on cars, trucks, and vans.
Dismounted, mounted, and repaired tires according to manufacturer specifications.
Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
Enhanced safety standards by conducting thorough inspections of tires and related components.
Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
Education
Associate of Applied Science - Automotive Technology
Rockland Community College
Suffern, NY
09-2018
Skills
Communication skills, English, Time management, Customer service, Computer literacy
Freight expertise
Materials transport
Logistics knowledge
Knowledge of state roads and highways
Order picking and processing
Supply chain coordination
Problem-solving abilities
Clear communication
Organizational skills
Effective communication
Attention to detail
Timeline
Manager on Duty
Manhattan Parking Group
10.2024 - 11.2024
Perioperative Nursing Assistant
New York Eye and Ear Infirmary of Mount Sinai
07.2019 - 10.2019
Automotive Tire Technician
Mavis Discount Tire
05.2017 - 04.2018
Amazon DOT Delivery Driver
Just
05.2017 - 03.2024
Materials Associate
The Mount Sinai Hospital
04.2014 - 10.2023
Rural Mail Carrier Associate
USPS
04 2024 - 09 2024
Associate of Applied Science - Automotive Technology
Rockland Community College
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