Dhanushka Tennakoon
Quincy,IL
Summary
I recently completed bachelor's degree at the University of Iowa, as Liberal studies major focused in Business and management studies. I also acquired a certificate on entrepreneurship management since I was determined to acquire a well-rounded education in all aspects of any business especially coming from a chemistry background. Liberal education helped me obtain knowledge in the areas of leadership, communication, organizational culture. I was able to practice all those varieties of knowledge at work while I attend college. Even if I have specialized in hospitality management working with multiple bards such as Quality, Hilton and Wyndham, I have been working in a variety of industries such as merchandising, retail, food and beverages. I am looking for the right employer to utilize my skills and apply my knowledge.
Overview
6
6
years of professional experience
Work History
Manager on Duty
Quality Inn And Suits
Quincy, IL
04.2020 - Current
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Adhered to Quality Inn franchiser guidelines to maintain total compliance.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates contributed to acquiring the platinum award in 2022.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Managed front desk maintenance of client records and data.
Cashier Manager
Ace Hardware
Quincy, IL
03.2020 - 04.2020
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Cashiering Team Lead
Ace Hardware
Keokuk, IA
02.2020 - 04.2020
- Helped customers complete purchases, locate items and join reward programs.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Restocked and organized merchandise in front lanes.
- Received and processed customer payments.
Front Desk Manager
Baymont Inn And Suits
Keokuk, IA
07.2019 - 04.2020
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
Front Desk Receptionist
Hampton Inn & Suites By Hilton
Keokuk, IA
02.2019 - 07.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Line Lead
Sodexo Campus Services
Kirksville, MO
05.2016 - 06.2018
- Assisted in training new employees and implementing procedural changes.
- Monitored product quality to achieve superior quality reputation.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages and maximize productivity.
- Made sure that products were produced on time and are of good quality.
Education
Bachelor of Liberal Studies - Business Administration And Management
University of Iowa
Iowa City, IA05.2022
CERTIFICATE - Entrepreneurship Management
University of Iowa
Iowa City, IA05.2022
Bachelor of Science - Chemistry
Truman State University
Kirksville, MOSkills
- Computer literacy in business management systems and inventories
- Effective verbal and written communication
- Professional customer service skills
- Strong interpersonal skills
- Problem solving skills through experience in multiple brands and multiple subject fields
- Utilization and management of human and other resources for an efficient outcome
- Improved teamwork skills while maintaining individually
- Leadership and management
Timeline
Manager on Duty
Quality Inn And Suits
04.2020 - Current
Cashier Manager
Ace Hardware
03.2020 - 04.2020
Cashiering Team Lead
Ace Hardware
02.2020 - 04.2020
Front Desk Manager
Baymont Inn And Suits
07.2019 - 04.2020
Front Desk Receptionist
Hampton Inn & Suites By Hilton
02.2019 - 07.2019
Line Lead
Sodexo Campus Services
05.2016 - 06.2018
Bachelor of Liberal Studies - Business Administration And Management
University of Iowa
CERTIFICATE - Entrepreneurship Management
University of Iowa
Bachelor of Science - Chemistry
Truman State University
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