Grace Peters
Munster,IN
Summary
Detail-oriented IT Software Support Technician with a strong track record in diagnosing and resolving technical issues. Skilled in verbal and written communication, leveraging active listening to improve user experience and drive team productivity.
Overview
4
4
years of professional experience
Work History
IT Software Support Technician
St. Thomas More Catholic Church, Munster, IN
Munster, IN
05.2021 - 08.2025
- Provided technical support for software applications, ensuring user satisfaction and issue resolution.
- Diagnosed and resolved hardware and software issues, enhancing system performance and reliability.
- Assisted in training staff on new software tools, improving team proficiency and productivity.
- Managed user accounts and permissions within various software applications, maintaining security compliance.
- Conducted regular system updates and maintenance checks, ensuring optimal functionality of IT systems.
Education
Bachelor of Science - Exercise Science
Indiana University, Bloomington
Bloomington, IN05-2029
High School Diploma -
Munster High School
Munster06-2025
Skills
- Remote support
- Data backup and recovery
- Software installation
- Security protocols
- Network administration
- Decision-making
- Verbal and written communication
- Active listening
- Software testing
Timeline
IT Software Support Technician
St. Thomas More Catholic Church, Munster, IN
05.2021 - 08.2025
Bachelor of Science - Exercise Science
Indiana University, Bloomington
High School Diploma -
Munster High School