Grace Peters
Cleveland,Ohio
Summary
Dedicated young professional with demonstrated strengths in customer service, time management and teamwork. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
8
8
years of professional experience
Work History
Relationship Banker
Bank of America
Cleveland, OH
07.2025 - Current
- Delivered personalized financial solutions by building strong client relationships and identifying banking, credit, and investment needs.
- Acted as a key point of contact for complex account issues, including fraud detection and escalation, ensuring timely resolution and risk mitigation.
- Supported branch operations by maintaining compliance with policies, managing cash handling, and optimizing daily workflows.
- Track performance metrics, manage pipeline activity, and improve client engagement strategies.
- Served as a trusted leader backup, assisting with coaching team members, overseeing daily branch functions, and stepping in during leadership absences.
- Consistently met or exceeded sales and service goals through proactive outreach, cross-selling, and delivering exceptional customer experiences.
- Maintained strict adherence to regulatory requirements and internal controls to safeguard client assets and uphold company standards.
Customer Experience Banker
Huntington National Bank
Berea, OH
04.2024 - 07.2025
- Assisted customers with setting up or closing accounts and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Referred clients for loans, mortgages, and business services to appropriate bankers.
- Controlled and verified vault transactions and balances consistently each day.
Veterinary Assistant
Avon Lake Animal Clinic
Avon Lake, Ohio
10.2021 - 04.2024
- Trained new employees about company policy and procedures.
- Administered medication to animals as prescribed.
- Collaborated with veterinarian, technicians and staff regarding schedule and diagnosis of patients.
- Helped maintain flow of patients at practice using expert customer service and technical abilities.
- Educated clients about wellness plans and preventive care to improve overall pet health.
- Created positive, professional relationships with animals and owners.
Companion Animal Leader
Petco
Avon, Ohio
05.2020 - 09.2021
- Updated pricing and signage to advertise sales or seasonal products.
- Developed individual relationships with customers from greeting through post-sale contact.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
- Drove sales success by building displays and merchandising products, while meeting sales quotas by utilizing upselling opportunities.
- Sourced and delivered special orders to fulfill customer requests.
Associate
Petco
Avon, Ohio
06.2019 - 05.2020
- Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions.
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs.
- Understood and used basic selling skills to engage and present solutions.
Shift Lead Manager
Menchie's
Avon, Ohio
02.2018 - 06.2019
- Met shift needs by organizing effective schedules and delegating assignments based on employee knowledge and strengths.
- Stayed ready for expected demands by keeping inventory within optimal levels and organized for easy use.
- Maintained high performance levels by successfully training, monitoring, and motivating shift employees.
- Utilized POS system to process cash, credit card, and mobile pay transactions.
- Verified shift sales with cash count and drawer balancing.
Education
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Bowling Green University
Bowling Green, OhioVeterinary Technician - undefined
Penn Foster
OnlineHigh School - undefined
Avon Lake High School
Avon Lake, Ohio05.2018
Skills
- Relationship Building
- Customer Service
- Positive and Professional
- Calm Demeanor
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Ohio Notary
Timeline
Relationship Banker
Bank of America
07.2025 - Current
Customer Experience Banker
Huntington National Bank
04.2024 - 07.2025
Veterinary Assistant
Avon Lake Animal Clinic
10.2021 - 04.2024
Companion Animal Leader
Petco
05.2020 - 09.2021
Associate
Petco
06.2019 - 05.2020
Shift Lead Manager
Menchie's
02.2018 - 06.2019
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Bowling Green University
Veterinary Technician - undefined
Penn Foster
High School - undefined
Avon Lake High School