GRACE PHILLIPS
Fullerton,CA
Summary
As a graduating CSUF senior, I am seeking an entry-level marketing position with an organization that provides a positive learning environment and helps me grow my skills as a marketing professional and contribute to the overall success of a company.
Overview
5
5
years of professional experience
Work History
Server
BIGS Sports Bar and Grill
Fullerton
10.2023 - Current
- Greet customers in a friendly and professional manner.
- Provide exceptional service by engaging in team spirit and sports knowledge during all major sport events.
- Provide drink suggestions and upsell food and top self alcohol to boost daily revenue.
- Monitor guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Develop relationships with customers by providing personalized assistance and remembering food and drink orders of regulars.
Server/Bartender
Bubba Gump Shrimp Co.
Anaheim
05.2022 - 10.2023
- Full-service bar management with knowledge of over 50 specialty drinks.
- Provided exceptional service to high volume of daily customers and tourists.
- Accurately recorded orders on cash register and point-of-sale system.
- Ability to serve bar guests as well as make drinks for all sections in the restaurant.
- Accurate ID verification and ability to monitor guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Displayed enthusiasm and knowledge about restaurant's menu in order to upsell and suggest complimenting beverages.
- Trained and mentored new hires after completing company training education.
ServerTrainer
California Pizza Kitchen
Pleasanton
03.2019 - 07.2021
- Leadership in training and mentoring new employees without creating an overwhelming environment.
- Encouraging team to communicate during welcome phase and when training employees.
- Instructed new hires on food handling procedures and service standards as set forth by the company.
- Prompt problem solving skills with well thought-out resolutions with guests
- High customer service ratings on Yelp with both regular and new customers.
- Familiar with food safety and up to date on all Food Safety classes and requirements.
- Maintained higher then average sales with upselling and the recommendations of drink pairings.
Education
Bachelor of Arts in Marketing -
California State University, Fullerton
05.2024
Skills
- Team Training and Development
- Customer Relations
- Product Sales
- Upselling
- Multitasking in a fast paced enviornment
- Excellent communication and written skills
- Certificate in Google Analytics 4
- Fluent in Microsoft Excel
Timeline
Server
BIGS Sports Bar and Grill
10.2023 - Current
Server/Bartender
Bubba Gump Shrimp Co.
05.2022 - 10.2023
ServerTrainer
California Pizza Kitchen
03.2019 - 07.2021
Bachelor of Arts in Marketing -
California State University, Fullerton
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