Grace Phillips-Zilnicki

• Answered inbound calls and responded to customer inquiries regarding reservations.
• Worked closely with other departments, such as housekeeping and maintenance, to meet customer needs in a timely manner.
• Scheduled reservation requests and maintained accurate records of bookings.
• Provided support to other departments when needed.
• Demonstrated ability to work independently, as well as collaboratively, within a team environment.

• Collaborated with architects, engineers, and other professionals to refine drafts.
• Produced multiple versions of each drawing using various computer-aided drafting systems.
• Evaluated blueprints against actual sites to identify discrepancies in plans or design flaws in the field.
• Modified existing drawings according to changes in scope or customer requests.

• Completed final preparations of dishes and quickly delivered items to customers.
• Assisted servers to optimize guest dining experience.
• Coordinated service for food runners and other kitchen staff.
• Provided mentorship and guidance to new kitchen team members.
• Transferred supplies and ingredients between storage and kitchen areas by hand or cart.

• Greeted guests warmly upon arrival, seating them promptly.
• Verified reservations and wait times with customers.
• Assisted in preparing the restaurant for opening and closing shifts.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
• Memorized dining room floor plans and understood seat number system.

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