Grace P. Leppard
Yucaipa,CA
Summary
A results-driven and analytical supply chain professional with over 15 years of experience in sales management and procurement. Equipped with strong problem-solving abilities, communication, negotiation, knowledge, talent, and skills to assist the organization in achieving their goals.
Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Sales Manager/Sales Lead
Unical Aviation Inc.
02.2019 - Current
- Managed the overall performance approximately 25 active accounts and growth of the region, including customer support and sales development
- Forecasted and developed monthly sales quotas by projecting sales volume and profitability, and analyzing trends
- Executed RFQs, tenders, and quotations for the assigned region
- Maintained existing and acquired new accounts, resolved customer issues
- Sustained relationships with collaborative competitors to ensure customer and business needs were met
- Coordinated sales efforts with other departments through effective planning and communication
- Assisted accounting to collect payments and bring customer accounts current
- Attended trade events and industry functions to support company activities
- Drove new business development with current and new customers within the assigned region
Regional Sales Manager
Unical Aviation Inc.
02.2017 - 02.2019
- Managed the overall performance approximately 25 active accounts and growth of the region, including customer support and sales development
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service with result of gaining Sales from 300k to $3 millions account, and many more.
- Built relationships with customers and community to establish long-term business growth.
- Attended trade shows and customer visits to maintain relationship
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Senior Sales Supervisor
Unical Aviation Inc.
04.2016 - 02.2017
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Assessed problems and conflicts and resolved independently.
- Mentored junior team members for accelerated professional growth and skill development.
- Achieved and exceeds sales goals from $50k to a million dollar accounts and service targets by cultivating and securing new customer relationships.
Sales Supervisor
Unical Aviation Inc.
02.2013 - 04.2016
- Developed strong relationships with top 10 key clients, resulting in repeat business and increased revenue.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Negotiated more favorable rates and delivery times with vendors.
Senior Sales Executive
Unical Aviation Inc.
12.2012 - 02.2013
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained current knowledge of evolving changes in marketplace.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing about 20% per year
Sales Executive
Unical Aviation Inc.
01.2010 - 11.2012
- Absent from 2008-2010 due pregnancy
- Assisting Sales Manager to source current market price, processing sales orders, processing purchase order
- Follow up all orders are on time in delivery and to ship
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
Education
B.S. - Business Administration
01.2002
Skills
- Procurement and Sourcing
- Supply Chain Management
- Customer Service
- Teamwork and Collaboration
- Data Analysis and Problem-Solving
- Communication and Negotiation
- Microsoft Office (Word, Excel, PowerPoint)
- Relationship building
- Bilingual in Indonesia and English
- Vendor relationship management
- Client relationship management
Timeline
Sales Manager/Sales Lead - Unical Aviation Inc.
02.2019 - Current
Regional Sales Manager - Unical Aviation Inc.
02.2017 - 02.2019
Senior Sales Supervisor - Unical Aviation Inc.
04.2016 - 02.2017
Sales Supervisor - Unical Aviation Inc.
02.2013 - 04.2016
Senior Sales Executive - Unical Aviation Inc.
12.2012 - 02.2013
Sales Executive - Unical Aviation Inc.
01.2010 - 11.2012
Christian Petra University - B.S., Business Administration
Similar Profiles
Jonathan Gil SalazarJonathan Gil Salazar
Account Manager at Unical Aviation Inc.Account Manager at Unical Aviation Inc.
Demetrius PerrymanDemetrius Perryman
Material Handler III at Unical AviationMaterial Handler III at Unical Aviation
Phi VongPhi Vong
Repair Department Director at Unical AviationRepair Department Director at Unical Aviation