Grace Proctor
Essex
Summary
Dedicated support staff delivering exceptional customer service in fast-paced environments. Proven ability to manage guest flow, address inquiries, and resolve issues effectively. Strong background in team collaboration and communication. Skilled in problem-solving and maintaining composure under pressure. Committed to fostering positive work environments and enhancing overall team efficiency.
Overview
7
7
years of professional experience
Work History
Support Staff
Sayulita Essex
Essex
09.2024 - Current
- Managed guest flow in the dining and bar areas, providing accurate wait times as needed.
- Supported team members through effective communication and collaboration on various tasks.
- Provided excellent customer service in a fast-paced dining environment by accommodating customers' needs.
- Built and maintained positive relationships with other front-of-house and kitchen staff.
- Maintained composure and employed problem-solving skills in a fast-paced environment
Server
Siren Kitchen & Bar
Essex
06.2024 - 10.2024
- Executed opening and closing duties, including setup of dining area and restocking supplies.
- Took customer orders accurately and efficiently.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Addressed guest inquiries and complaints promptly and professionally.
- Delivered exceptional customer service to enhance satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
Server
Elder Care Facility
Essex
08.2018 - 08.2022
- Managed table assignments and ensured timely service delivery.
- Provided excellent customer service to ensure satisfaction.
- Maintained organization of dining area throughout shifts.
- Handled customer inquiries and resolved issues to enhance dining experience.
Education
Master of Science - Industrial/Organizational Psychology
Fairfield University
Fairfield, CT05.2026
Bachelor of Arts - Psychology
Providence College
Providence, RI05.2024
High School Diploma -
Valley Regional High School
Deep River, CT06-2020
Skills
- Communication skills
- Team collaboration
- Customer service
- Problem solving
- Interpersonal skills
- Organizational skills
Volunteer Experience
Children’s Camp Counselor - Essex Parks and Recreation
Essex, CT
05/2016-08/2016
- Supervised large group recreational activities including games and team building skills
- Implemented daily schedule
- Responsible for the health and well-being of all children in assigned group
Student Mentor - Chester Elementary School
Chester, CT
01/2019-05/2020
- Encouraged and engaged in activities one-on-one with student
- Facilitated communication
Group Advisor - Deep River Elementary School
Deep River, CT
09/2019-12/2019
- Collaborated with a group of advisors and a small group of elementary school girls
- Guided and advised group by facilitating activities and providing a safe space for sharing struggles and concerns
Leadership Activities
Steering Committee Member - Valley Regional High School
Deep River, CT
09/2016-06/2020
- Organized fundraisers and events
- Communicated with businesses to organize events
- Collaborated with peers to brainstorm ideas
Field Hockey Captain - Valley Regional High School
Deep River, CT
06/2019-11/2019
- Coordinated team practices and events
- Lead and advised teammates
- Developed team spirit and spread positivity
Timeline
Support Staff
Sayulita Essex
09.2024 - Current
Server
Siren Kitchen & Bar
06.2024 - 10.2024
Server
Elder Care Facility
08.2018 - 08.2022
Master of Science - Industrial/Organizational Psychology
Fairfield University
Bachelor of Arts - Psychology
Providence College
High School Diploma -
Valley Regional High School
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