Grace Quello
Tallahassee,FL
Summary
People-oriented shift leader with a strong track record in optimizing operations and enhancing customer experiences. Expertise in training staff, fostering collaboration, and managing team dynamics to ensure high service standards. Demonstrates adaptability to changing environments while promoting a positive workplace culture.
Overview
4
4
years of professional experience
Work History
PlaySpace Shift Lead
The Burrow Cafe and Play
Orlando, FL
08.2025 - 07.2026
- Supervised daily operations, optimizing workflow and enhancing customer experience in café.
- Trained and mentored new staff on customer service best practices.
- Supported and guided team members, fostering collaboration and efficiency.
- Managed inventory and organized storage, ensuring stock levels for timely service.
- Cross-trained in kitchen and as a barista to enhance operational flexibility.
- Monitored cleanliness and safety standards throughout facility.
Two's Class Teacher / Afternoon Teacher
Imagine Learning Center
Gainesville, FL
01.2024 - 06.2025
- Coordinated afternoon activities for full-day students aged 1 to 5 years, promoting developmentally appropriate learning experiences.
- Collaborated with co-teacher to enhance classroom activities, increasing student engagement in a two-year-old class of 8-10 children.
- Facilitated daily Reggio Emilia inspired activities for young learners, fostering creativity and exploration.
- Completed DCF childcare training classes to enhance professional knowledge.
Camp Counselor
Warren Willis United Methodist Camp
Fruitland Park, FL
06.2022 - 06.2025
- Cared for 12+ campers in my cabin each week, fostering intentional relationships to support their personal growth.
- Oversaw groups of 30+ kids, organizing activities that promoted teamwork and enhanced skill development.
- Resolved conflicts between campers and counselors, adapting to unexpected situations such as weather changes and behavioral challenges.
Education
Bachelor of Science - Psychology
University of Florida
Gainesville, FL05-2025
Skills
- Child development support
- Activity coordination
- Employee training
- Team leadership
- Operational management
- Customer satisfaction
- Conflict resolution
- Strong verbal and written communication
Timeline
PlaySpace Shift Lead
The Burrow Cafe and Play
08.2025 - 07.2026
Two's Class Teacher / Afternoon Teacher
Imagine Learning Center
01.2024 - 06.2025
Camp Counselor
Warren Willis United Methodist Camp
06.2022 - 06.2025
Bachelor of Science - Psychology
University of Florida