Grace Quilantang
Sierra Vista,AZ
Summary
Dynamic individual with hands-on experience in Network security and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
Work History
Long Term Substitute Teacher
Educational Services Inc.
09.2022 - Current
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Utilized differentiated instruction techniques to accommodate diverse learning needs within the classroom effectively.
- Collaborated with colleagues to develop interdisciplinary lesson plans, promoting a comprehensive understanding of the subject matter.
Cyber Lab Aide/Network Technician
Cochise College, City Of Sierra Vista
03.2022 - 05.2022
- Documentation of Network Infrastructure
- Helped in creating the baseline documentation for the Cochise College Cyber Laboratory Data Center
- Facilitated collaboration between the cybersecurity department and other college departments to integrate security practices into daily workflows, enhancing overall organizational protection.
- Improved security posture with regular software updates and patch management, safeguarding systems against known vulnerabilities.
- Managed patch management scheduling process for all hardware devices and software applications within the organization, reducing exposure to known vulnerabilities.
- Performs routine computer lab inventory
- Maintains the physical appearance and ease of use of the facility
- Performs other duties as assigned by the supervisor
Customer Service Representative
City Of Sierra Vista
05.2020 - 10.2020
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Provided information regarding charge accounts and loyalty programs
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Assisted customers with setting appointments and special order requests.
Education
Associate of Applied Science - Network Technology
05.2022
Member of Phi Theta Kappans Awarded Endurance Award 2021, Dean's List Fall 2020
Bachelor Of Science - Information Technology
04.2015
taken in Philippines
Bachelor Of Science - Medical Technology
04.2007
taken in Philippines
Skills
- Hardware configuration
- Technical Troubleshooting
- Network security measures
- Software licenses and patches
- Server and System Administration
- Windows Server 2010
- Active Directory
- Technical Network Documentation
- Network Infrastructure Mapping
- Document management
- STIGs (DISA)
- Network Security
- Network protocols
- Vulnerability Assessment
- Microsoft 365
- Information systems management
- Complaint resolution
- Report preparation
- Creative problem solving
Accomplishments
- Microsoft Office 2010 Specialist
Timeline
Long Term Substitute Teacher - Educational Services Inc.
09.2022 - Current
Cyber Lab Aide/Network Technician - Cochise College, City Of Sierra Vista
03.2022 - 05.2022
Customer Service Representative - City Of Sierra Vista
05.2020 - 10.2020
Cochise College - Associate of Applied Science, Network Technology
Lyceum of Subic Bay - Bachelor Of Science, Information Technology
Emilio Aguinaldo College - Bachelor Of Science, Medical Technology
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