Grace Ragsdale
Gulf Breeze,FL
Summary
Dynamic professional with a proven track record at Innisfree Hotels, excelling in guest service and communication. Enhanced pool safety and operations, trained staff, and resolved conflicts effectively. Adaptable and skilled in decision-making, ensuring exceptional customer experiences. Proficient in emergency response readiness, contributing to a safe and welcoming environment.
Overview
2
2
years of professional experience
Work History
Pool Attendant
Innisfree Hotels
05.2023 - 08.2025
- Collaborated with guests to determine their needs and preferences, providing tailored solutions to enhance their outdoor spaces.
- Utilized strong communication skills to educate clients on proper pool maintenance and use of swimming pool equipment.
- Managed daily operations of Pool Deck, ensuring a clean and safe environment for guests.
- Oversaw staff training on customer service and safety protocols, promoting a positive team atmosphere.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
Front Desk Receptionist
Innisfree Hotels
10.2024 - 04.2025
- Managed front desk operations, providing excellent customer service and addressing guest inquiries and concerns.
- Assisted with administrative tasks, including scheduling appointments and managing correspondence.
- Processed check-ins and check-outs efficiently while maintaining accurate records and handling payments.
Smoothie Barista
Tropical Smoothie
05.2024 - 07.2024
- Delivered high-quality smoothie preparation in fast-paced environment.
- Ensured cleanliness and organization of workstations to maintain food safety standards.
- Assisted in training new team members on blending techniques and customer service skills.
- Collaborated with team to create seasonal menu items based on customer preferences.
Education
High School Diploma -
Gulf Breeze Highschool
Gulf Breeze, FLSkills
- Guest service
- Adaptability in situations
- Decision-making
- Emergency response readiness
- Scheduling flexibility
- Conflict resolution techniques
- Strong communication skills
- Group and individual instruction
Timeline
Front Desk Receptionist
Innisfree Hotels
10.2024 - 04.2025
Smoothie Barista
Tropical Smoothie
05.2024 - 07.2024
Pool Attendant
Innisfree Hotels
05.2023 - 08.2025
High School Diploma -
Gulf Breeze Highschool