Grace Ratliff
Garner,NC
Summary
Dynamic Travel Advisor with extensive hospitality, travel and tourism experience. Strong understanding of major travel suppliers, fine hotels and niche suppliers to coordinate and manage complex travel projects.
Overview
10
10
years of professional experience
Work History
Elite Travel Advisor
Carlisle Travel
Raleigh, NC
09.2023 - Current
- Enhance client satisfaction by providing personalized travel recommendations and itineraries.
- Streamline booking processes for increased efficiency and reduced errors.
- Develop strong relationships with clients, leading to repeat business and referrals.
- Manage complex travel arrangements for high-profile clients, ensuring a seamless experience.
- Conduct thorough research on destinations and accommodations to provide accurate information to travelers.
- Stay current on industry trends and news, allowing for quick adaptation to changes in the market.
- Assist clients in choosing suitable vacation packages by assessing their needs and preferences.
- Maintain detailed records of client interactions, bookings, and payments for easy reference.
- Increase sales revenue through upselling relevant products and services to travelers.
- Educate clients on necessary travel documents, insurance options, and safety precautions for each destination.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Conduct post-travel follow-ups with clients to gather feedback on their experiences and identify areas of improvement.
- Develop tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
- Research cruises, airfare options and siteseeing options to best meet client expectations.
- Input data into Client Base to improve business efficiency and reduce costs by automating operations workflow.
Customer Service Representative
Globe Life And Accident Insurance Company
Raleigh, NC
08.2023 - Current
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Develop rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handle customer inquiries and suggestions courteously and professionally.
Sales Manager
National Geographic Learning/Cengage Learning
Raleigh, NC
03.2014 - 10.2023
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Education
Bachelor of Science - Secondary Education
University of Pittsburgh
Pittsburgh, PAMaster of Arts - Counseling
Marshall University
Huntington, WVSkills
- Expert destination knowledge
- Strong interpersonal skills
- Sales expertise
- Attention to detail
- Travel industry experience
- Travel Arrangements
- Executive Travel
- Travel Insurance
- Concur Travel
Timeline
Elite Travel Advisor
Carlisle Travel
09.2023 - Current
Customer Service Representative
Globe Life And Accident Insurance Company
08.2023 - Current
Sales Manager
National Geographic Learning/Cengage Learning
03.2014 - 10.2023
Bachelor of Science - Secondary Education
University of Pittsburgh
Master of Arts - Counseling
Marshall University