Grace Reid
Marietta,GA
Summary
Dynamic team leader with a proven track record in operational execution and service quality assurance. Expertise in performance coaching and shift management to enhance customer satisfaction and team productivity.
Overview
16
16
years of professional experience
Work History
Team Leader
Chick-fil-A
Marietta, GA
12.2009 - Current
- Trained new hires, provided performance feedback, and held team members accountable while modeling positive behavior.
- Shift Management: Setting goals, managing breaks, supervising speed of service drive-thru or front-of-house, and performing cash management duties.
- Customer Experience: Ensuring "Second Mile Service" and addressing guest needs promptly.
- Collaborated with directors and managers to meet daily operational objectives.
- Monitored food quality, safety, and cleaning standards daily to ensure compliance with service expectations.
Education
Associate of Science -
Divine Mercy Computer College
Philippines03-2003
High School Diploma -
University of The Visayas (Philippines)
Philippines03-2000
Skills
- Team leadership
- Performance coaching
- Service quality assurance
- Shift management
- Operational execution
- Customer experience
Languages
English
Professional
Tagalog
Professional
Bisaya
Professional
Spanish
Limited
Timeline
Team Leader
Chick-fil-A
12.2009 - Current
Associate of Science -
Divine Mercy Computer College
High School Diploma -
University of The Visayas (Philippines)