Grace Runza
Boone,NC
Summary
Dedicated, hard worker with many years of customer service. Knowledgeable in POS systems, maintaining cleanliness, and providing a positive atmosphere for co-workers and staff members. Extremely organized and proficient in any task given. Motivated with providing the best quality care to all individuals within my career.
Overview
5
5
years of professional experience
Work History
Appol Corps Director
Appalachian State University
12.2022 - Current
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Assisted with transition to college life by providing one-on-one support.
- Answered questions, pointed out important features, and offered further details about specific areas of campus to educate current students in order to better teach the new incoming freshmen
Undergraduate Admissions Tour Guide
Appalachian State University
11.2021 - Current
- Answered questions, pointed out important features, and offered further details about certain aspects of Appalachian State to educate visitors.
- Guided groups of up to 40 people on tours of Appalachian State University.
- Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
- Trained apprentice guides to educate on information to present to students and their families.
Server Assistant
Obstinate Daughter
05.2021 - 08.2021
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Attendant
Wild Dunes Resort
06.2017 - 08.2020
- Responded to customer requests efficiently and with knowledgeable assistance.
- Kept facilities clean, neat and organized to give areas professional and fresh appeal.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Health Care Management
Appalachian State University
Boone, NC12.2023
High School Diploma -
Wando High School
Mt. Pleasant, SC06.2020
Skills
- Organizational Skills
- Time Management
- Strong Work Ethic
- Adaptability
- Creative Problem Solving
- Conflict Management
Accomplishments
- Promoted to Appol Corps Director for Orientation 2023
- Promoted to Lead Tour Guide for Appalachian State University Tour Guides
Languages
American Sign Language
Limited Working
Timeline
Appol Corps Director
Appalachian State University
12.2022 - Current
Undergraduate Admissions Tour Guide
Appalachian State University
11.2021 - Current
Server Assistant
Obstinate Daughter
05.2021 - 08.2021
Attendant
Wild Dunes Resort
06.2017 - 08.2020
Bachelor of Science - Health Care Management
Appalachian State University
High School Diploma -
Wando High School
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