Grace Sable
Glen Burnie,MD
Summary
Dynamic team member with a proven track record at Chick-fil-A, excelling in customer engagement and problem-solving. Developed effective training materials and enhanced customer satisfaction through proactive outreach. Recognized for attention to detail and strong communication skills, fostering a positive environment that drives team success and operational efficiency.
Overview
2
2
years of professional experience
Work History
Team Member/trainer
Chick-fil-A
Pasadena, MD
08.2025 - 02.2026
- Assisted in evaluating trainee performance, providing constructive feedback for improvement.
- Developed training materials to improve clarity and effectiveness of instructional content.
- Supported implementation of safety protocols during training sessions, ensuring compliance standards were met.
- Promoted a positive learning environment through effective communication and motivational techniques.
- Achieved high customer satisfaction ratings through effective problem resolution. Enhanced service delivery by implementing feedback mechanisms. Increased customer engagement through proactive outreach initiatives.
Team Member
Urban Air Adventure Park
Glen Burnie, MD
05.2024 - 04.2025
- Assisted guests with check-in procedures, ensuring smooth entry and optimal customer experience.
- Monitored safety protocols, maintaining a secure environment for all park visitors.
- Collaborated with team members to set up attractions and ensure operational efficiency.
- Responded to guest inquiries, providing accurate information about park activities and services.
- Conducted routine maintenance checks on equipment, ensuring safety standards compliance.
- Trained new team members on operational procedures and customer service best practices.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted kitchen staff with food preparation and service tasks. Supported front-of-house operations by greeting customers and taking orders. Collaborated with team members to maintain cleanliness and organization in dining areas.
Education
No Degree -
Homeschooling
Glen Burnie, MDSkills
- Motivational techniques
- Employee engagement
- Attention to detail
- Critical thinking
- Verbal and written communication
- Organizational skills
- Active listening
- Excellent communication
- Reliability
- Multitasking
- Problem-solving abilities
- Time management
- Teamwork and collaboration
Timeline
Team Member/trainer
Chick-fil-A
08.2025 - 02.2026
Team Member
Urban Air Adventure Park
05.2024 - 04.2025
No Degree -
Homeschooling