Nurse Care Manager
Department Of Veterans Affairs - Medical Center
02.2017 - 03.2022
- Coordinated and analyzed sustainable person-centered care plans involving internal and external providers.
- Reduced hospital readmissions by closely monitoring patients'' progress and adjusting care plans as needed.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Enhanced patient satisfaction through timely communication, empathetic listening, and personalized education on health management.
