Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
Nurse Care Manager
Department Of Veterans Affairs - Medical Center
02.2017 - 03.2022
Coordinated and analyzed sustainable person-centered care plans involving internal and external providers.
Reduced hospital readmissions by closely monitoring patients'' progress and adjusting care plans as needed.
Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
Enhanced patient satisfaction through timely communication, empathetic listening, and personalized education on health management.
Nurse Care Manager
Department Of Veteran Affairs Hospital
08.2006 - 01.2017
Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
Provided leadership in crisis situations, effectively managing multiple priorities while maintaining a calm demeanor.
Assisted in the development of evidence-based clinical policies, contributing to the overall improvement of nursing practice within the organization.
Managed complex caseloads for high-risk patients, ensuring timely delivery of appropriate interventions and services.
Collaborated with community organizations to connect patients to additional resources for further support in achieving their health goals.
Nurse Manager
Walter Reed Army Medical Center
01.2002 - 08.2006
Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
Fostered improvement in staff development, personnel training, and standards of patient care.
Oversaw infection control procedures to protect patients from infections and keep department compliant with state regulations.
Education
Bachelor of Science - Nursing
Universidad De Las Antillas
Mayaguez, Puerto Rico
Skills
Disease prevention
Clinical judgment
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Critical thinking
Strong clinical judgment
Organizational skills
Patient education
Languages
Spanish
Full Professional
Timeline
Nurse Care Manager
Department Of Veterans Affairs - Medical Center
02.2017 - 03.2022
Nurse Care Manager
Department Of Veteran Affairs Hospital
08.2006 - 01.2017
Nurse Manager
Walter Reed Army Medical Center
01.2002 - 08.2006
Bachelor of Science - Nursing
Universidad De Las Antillas
Overview
20
20
years of professional experience
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