Grace Serrano
Fort Campbell North,KY
Summary
Dedicated professional with a strong background in customer service and problem-solving. Proven ability to enhance customer satisfaction and deliver effective support, ensuring needs are met promptly. Currently pursuing a Medical Billing Specialist certificate.
Overview
6
6
years of professional experience
Work History
Uber Eats Delivery Driver
Uber Eats
Ft Campbell, KY
2021.03 - Current
- Resolved customer issues through knowledgeable, friendly service to promote satisfaction.
- Engaged customers in conversation using effective interpersonal skills.
- Provided excellent face-to-face and phone support, ensuring attention to customer needs.
- Identified customer requirements promptly and efficiently for optimal service delivery.
COVID-19 Screener
Capstone Logistics LLC.
Anchorage, Alaska
2020.06 - 2021.03
- Screened incoming passengers using iPad system to ensure safety protocols.
- Administered COVID-19 tests while adhering to health and safety guidelines.
- Conducted health screenings for employees and visitors at multiple facilities.
- Trained new screeners on health assessment protocols and best practices.
- Monitored supplies and equipment to maintain operational readiness.
- Collaborated with team members to enhance screening efficiency and workflow.
Education
Some College (No Degree) - Psychology
University of Alaska Anchorage
Anchorage, AKSkills
- Customer service
- Effective communication
- Problem solving
- Team collaboration
- Health screening
- Data entry
- Conflict resolution
- Training and mentoring
- Availability for late shifts
- Clean driving record
- Point-of-sale systems
- Quick learner
- Professional appearance
- Leadership
- Persuasive negotiation
- Inventory management
Timeline
Uber Eats Delivery Driver
Uber Eats
2021.03 - Current
COVID-19 Screener
Capstone Logistics LLC.
2020.06 - 2021.03
Some College (No Degree) - Psychology
University of Alaska Anchorage