Rishika Vaidya
Coppell,TX
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Customer-focused food service worker devoted to meeting team and customer needs.
Organized Food Delivery Driver offering consistent record of fast deliveries and friendly service. Satisfies customers consistently by working efficiently, answering questions and skillfully handling payments. Effective at handling concerns.
Overview
8
8
years of professional experience
Work History
Uber Eats Delivery Driver
Uber Eats
01.2021 - Current
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Secured food to prevent loss and maintain freshness during transport.
- Served customers promptly and efficiently.
- Platinum level with 97% satisfaction rate.
- Ensured safety and precautionary measures by following CDC guidelines.
Credit Card Customer Service Representative
TIB
08.2024 - 03.2025
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Received inbound customer calls related to credit and accounts receivable.
- Collaborated with other team members to streamline internal processes, enhancing overall efficiency within the department.
- Enabled smooth transitions for customers switching between different credit card options by guiding them through the process stepbystep.
- Assisted customers in navigating online banking platforms and mobile applications, enhancing their overall digital experience with the financial institution.
- Collaborated closely with other departments like Collections or Fraud Prevention teams for seamless communication and better case management.
- Supported customers with invoices, statements and other basic questions.
- Assisted with reconciliations and customer communications.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Processed recurring automated payments and credit card payments.
- Improved customer loyalty with exceptional service, leading to an increase in account retention rates.
- Managed sensitive customer data with utmost discretion, ensuring compliance with privacy regulations and maintaining trust between clients and the organization.
- Assisted clients with activating new cards, increasing usage and strengthening relationships with the financial institution.
- Maintained up-to-date knowledge of credit card products, services, and policies to provide accurate information to customers.
- Established rapport with customers during interactions, resulting in positive feedback and increased likelihood of referrals.
Shift Leader, Delivery Driver, and Crew Member
Marco's Pizza
09.2017 - 01.2021
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and ensuring orders were fulfilled to meet expectations.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Assisted other team members to achieve goals.
- Maintained fast speed of service, especially during rush times.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Ensured safety and precautionary measures by following CDC guidelines.
Education
Associate of Arts - Business
North Lake College
Irving, TX03.2022
High School Diploma -
Coppell High School
Coppell, TX05.2018
Skills
- Customer Complaint Resolution
- Customer assistance
- Friendly Service
- People Skills/ Communication
- Hardworking and responsible
- Quick learner
- Customer service
- Problem-solving
- Excellent communication
- Customer communication
- Friendly, positive attitude
- Teamwork and collaboration
- Flexible and adaptable
- Attention to detail
- Multitasking Abilities
- Critical thinking
- Active listening
- Decision-making
- Organization and time management
- Verbal communication
- Menu Memorization
- Order Delivery Practices
- Interactive Communication Skills
- Food Safety
- Cleaning
- Cash Register Operation
- Food Preparation
Timeline
Credit Card Customer Service Representative
TIB
08.2024 - 03.2025
Uber Eats Delivery Driver
Uber Eats
01.2021 - Current
Shift Leader, Delivery Driver, and Crew Member
Marco's Pizza
09.2017 - 01.2021
Associate of Arts - Business
North Lake College
High School Diploma -
Coppell High School