Grace Shaffer
Summary
I'm a detail oriented creative and self-starter with a background in customer service, veterinary medicine and the modern content creation process. My personal mission is to positively impact the culture of my company while providing an excellent experience to our customers and clients alike.
Overview
2
2
years of professional experience
Work History
Veterinary Assistant
Howard County Animal Hospital
07.2023 - Current
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Improved client relations through effective communication and education on pet health needs.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Restrained animals for examination and treatment.
- Collected patient blood, urine and fecal samples for laboratory analysis.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on post-surgical care and nutrition.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Prepared animals for surgical procedures.
- Assisted veterinarians with euthanasia of animals.
Social Media Director
Howard County Animal Hospital
07.2023 - Current
- Boosted brand visibility by developing and implementing targeted social media strategies.
- Enhanced customer engagement through consistent and creative content creation across multiple platforms.
- Analyzed performance metrics to assess the effectiveness of social media efforts, adjusting strategies as needed.
- Stayed current on industry trends, incorporating new tools and tactics to keep campaigns fresh and relevant.
- Brought about noticeable improvements to click rates, follower counts and engagement with clear and focused strategies.
- Increased customer engagement through social media.
- Suggested and implemented new features to develop brand awareness.
- Maintained brand consistency across all channels by crafting tailored messages aligned with company values and goals.
Content Editor
ViralHog
11.2022 - 05.2023
- Processed incoming video content, performing thorough editing to prepare material for social media and licensor's
- Curated and scheduled a weekly roster of social media posts to maintain a consistent and engaging online presence
- Assessed the quality and relevance of content, making informed decisions on what to feature on the company's YouTube channel
- Monitored and updated video inventory, removing expired or out-of-date content from various platforms including the website, social media, and YouTube
- Stayed informed on evolving social media and YouTube guidelines, ensuring all content is in compliance and up-to-date.
- Streamlined editorial workflow by implementing efficient processes for content submission and review.
Content Creation Lead
BGL Media Group
06.2022 - 11.2022
- Managed internal content creation process from upload to posting
- Edited 5-10 Short Form Videos per day on Adobe Premiere Pro and distributed across relevant social media channels
- Oversaw team of video editors and provided constructive feedback
- Managed social media accounts and content for clients when needed.
- Enhanced content quality by implementing rigorous editing and proofreading processes.
- Streamlined content creation workflows for increased productivity and efficiency.
Education
No Degree - Veterinary Technology
Penn Foster College
Scottsdale, AZ06.2024
GED -
Billings Lincoln Center
Billings, MT05.2017
Skills
- Adobe Premiere Pro
- G Suite
- Customer Service
- Detail Oriented
- Phone and email support
- Calendar & time management
- Animal Safety
- Procedure Support
- Sample Collection
- Lab Operations
- Diagnostic Imaging
- Anesthesia Monitoring
- Surgical Assistance
Timeline
Veterinary Assistant
Howard County Animal Hospital
07.2023 - Current
Social Media Director
Howard County Animal Hospital
07.2023 - Current
Content Editor
ViralHog
11.2022 - 05.2023
Content Creation Lead
BGL Media Group
06.2022 - 11.2022
No Degree - Veterinary Technology
Penn Foster College
GED -
Billings Lincoln Center