Dayanara Moreno
Student
Middletown,NY
Summary
- Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
- Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
- Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
- Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Assistant/Medical Receptionist
Heathcare Center
Bronx
03.2024 - 01.2025
- Taking the responsibility to take calls, making appointments, print and discard papers, and fixing errors and visits of patients.
- Managed appointment scheduling using electronic medical record systems.
- Collected and verified patient information for accurate records.
- Answered phone calls and directed inquiries to appropriate staff members.
- Maintained cleanliness and organization of the reception area daily.
- Coordinated communication between patients and healthcare providers effectively.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Compiled and coded patient information or data in appropriate computer system.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Took messages from patients and promptly relayed to appropriate staff.
- Greeted and checked in patients, updating patient information in computer system.
Shift Manager
Dunkin Donuts
The Bronx
09.2019 - 01.2024
- Supervised daily operations and staff activities during assigned shifts.
- Trained new employees on service standards and operational procedures.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Ensured compliance with health and safety regulations in food preparation areas.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Implemented efficient workflow processes to improve team productivity during peak hours.
- Conducted regular staff meetings to communicate updates and team goals effectively.
- Monitored cash handling procedures to ensure accuracy in transactions and deposits.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Monitored store operations to ensure compliance with company policies and procedures.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Ensured compliance with food safety regulations and quality standards.
- Maintained cleanliness and organization of work area.
- Reviewed financial statements to meet targets during shift.
- Reviewed security footage regularly for suspicious activities or theft attempts.
Education
Associates - Medical Technology
Orange County Community College
Middletown, NY 09.2025 - 07.2025
High School Diploma -
Academy for Language and Technology
The Bronx, New York06-2019
Some College (No Degree) - Liberal Arts and Sciences
Hostos Community College
The Bronx, New YorkSkills
- Adobe Premiere Pro
- PowerPoint
- Photoshop
- Dreamweaver
- After Effects
- Audition
- Figma
- Logic Pro X
- WordPress
- Video Communicating using Adobe Premiere Pro CS6
- XHTML
- JavaScript
- CSS
- Customer relationship management
- Office administration
- Team coordination
- Problem solving
- Effective communication
- Time management
- Staff training
- Conflict resolution
- Patient scheduling
- Reminder calls
- Appointment management
- Telephone etiquette
- Customer service
- Electronic health records
- Adobe Premiere Pro
Timeline
Associates - Medical Technology
Orange County Community College
09.2025 - 07.2025
Assistant/Medical Receptionist
Heathcare Center
03.2024 - 01.2025
Shift Manager
Dunkin Donuts
09.2019 - 01.2024
High School Diploma -
Academy for Language and Technology
Some College (No Degree) - Liberal Arts and Sciences
Hostos Community College
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