Grace Shaver
San Juan Capistrano,CA
Summary
Customer-focused professional dedicated to building long-term loyalty with unparalleled service. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others.
Overview
35
35
years of professional experience
Work History
Business Partner
Goodwin International
Irvine, CA
08.1999 - 05.2024
- Developed and implemented strategies to improve operational performance, customer satisfaction and business growth.
- Engaged proactively with business functions to understand needs, filter suggestions and communicate needs to help improve business outcomes.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained up-to-date knowledge of industry trends, competition and regulations.
- Promoted products at trade shows across region, connecting with prospects, and improving market penetration.
Sales Associate
Architectural Pottery
Midway City
05.1989 - 08.1999
- Tracked sales performance metrics to identify trends in market place.
- Greeted customers and provided exceptional customer service.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
Education
Associate of Arts - Interior Design
Interior Designers Institute
Newport Beach, CA01-1992
Some College (No Degree) - Business Management
Orange Coast College
Costa Mesa, CASkills
- Customer Relationship Building
- Self Motivation
- Active Listening
- Continuous Improvement
- Multitasking
- Time Management
- Problem-solving abilities
- Office Organization
- Excellent Communication
- Event Coordination
- Attention to Detail
Affiliations
- Volunteer at St. Joseph Hospital, Orange CA
Timeline
Business Partner
Goodwin International
08.1999 - 05.2024
Sales Associate
Architectural Pottery
05.1989 - 08.1999
Associate of Arts - Interior Design
Interior Designers Institute
Some College (No Degree) - Business Management
Orange Coast College
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