Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Grace Shaver

Grace Shaver

San Juan Capistrano,CA

Summary

Customer-focused professional dedicated to building long-term loyalty with unparalleled service. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others.

Overview

35
35
years of professional experience

Work History

Business Partner

Goodwin International
Irvine, CA
08.1999 - 05.2024
  • Developed and implemented strategies to improve operational performance, customer satisfaction and business growth.
  • Engaged proactively with business functions to understand needs, filter suggestions and communicate needs to help improve business outcomes.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Formed and sustained strategic relationships with clients.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained up-to-date knowledge of industry trends, competition and regulations.
  • Promoted products at trade shows across region, connecting with prospects, and improving market penetration.

Sales Associate

Architectural Pottery
Midway City
05.1989 - 08.1999
  • Tracked sales performance metrics to identify trends in market place.
  • Greeted customers and provided exceptional customer service.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Assisted customers with product selection, sizing and styling.
  • Handled customer complaints in a professional manner.

Education

Associate of Arts - Interior Design

Interior Designers Institute
Newport Beach, CA
01-1992

Some College (No Degree) - Business Management

Orange Coast College
Costa Mesa, CA

Skills

  • Customer Relationship Building
  • Self Motivation
  • Active Listening
  • Continuous Improvement
  • Multitasking
  • Time Management
  • Problem-solving abilities
  • Office Organization
  • Excellent Communication
  • Event Coordination
  • Attention to Detail

Affiliations

  • Volunteer at St. Joseph Hospital, Orange CA

Timeline

Business Partner

Goodwin International
08.1999 - 05.2024

Sales Associate

Architectural Pottery
05.1989 - 08.1999

Associate of Arts - Interior Design

Interior Designers Institute

Some College (No Degree) - Business Management

Orange Coast College

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Grace Shaver