Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Grace Smith

Grace Smith

Saint Louis

Summary

Dynamic professional who excels in customer relationship management, rapport building, positive reinforcement, and data analytics. Prior experience in social media management and office management duties for Spruce It Up Home Renovations LLC, as well as a research scientist sponsored by Maryville University. Goal-oriented, with an optimistic attitude, and collaborative expertise.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Office Secretary

Spruce It Up Home Renovations LLC
Saint Louis
04.2025 - 08.2025
  • Managed office communications and directed calls to appropriate personnel.
  • Organized and maintained filing systems for project documentation and client records.
  • Directed the customer relationship management (CRM) strategy, including segmentation, targeting, and personalization tactics.
  • Managed the recruitment process by screening, interviewing and selecting qualified candidates.
  • Maintained detailed records of employee time sheets and vacation requests.

Social Media Coordinator

Spruce It Up Home Renovations LLC
Saint Louis
05.2024 - 02.2025
  • Managed daily social media interactions to enhance customer engagement and brand presence.
  • Developed a content calendar to streamline posts across various social media channels.
  • Used editing and graphic design tools to create content and visuals for social channels.

Research Scientist

Maryville University
Town and Country
05.2023 - 04.2024
  • Prepared detailed reports on research methodologies and results for presentations.
  • Operated various laboratory equipment, including microscopes, centrifuges, incubators and spectrophotometers.
  • Analyzed specimens using a variety of microbiological techniques such as Gram staining, plating, and biochemical testing.
  • Conducted microbiological analysis of samples to identify microorganisms.
  • Created and implemented new research methods to explore mechanisms of biological processes.
  • Operated laboratory equipment for testing and analysis of cultures.

Education

Biology and Marketing

Maryville University of Saint Louis
St. Louis, MO
12-2024

Skills

  • Data analysis
  • Customer relationship management
  • CRM, CMS, SEO (Salesforce, SEMrush, BuildBook)
  • Social media marketing and management
  • Prospecting skills
  • Client account management
  • Scheduling and calendar management
  • Value-based selling
  • Strategic planning

Certification

  • Certified National Pharmaceutical Representative (CN:727622025) 2025

Timeline

Office Secretary

Spruce It Up Home Renovations LLC
04.2025 - 08.2025

Social Media Coordinator

Spruce It Up Home Renovations LLC
05.2024 - 02.2025

Research Scientist

Maryville University
05.2023 - 04.2024

Biology and Marketing

Maryville University of Saint Louis

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