Grace Spencer
Animal Care
Columbia,SC
Summary
Reliable and punctual Animal Care team member with skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities. Thoroughly love taking care of animals, and will be grateful for any opportunity to expand my career in Animal Care.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Cashier/Floor Associate
Pet Supply Plus
Irmo, SC
03.2020 - 07.2020
- Answered owner animal health questions and advised on best care practices.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Helped customers complete purchases, locate items and join reward programs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Server
Hilton Garden Inn Hotel
Irmo, SC
02.2022 - 06.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and create connections.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Collected orders and relayed them to bartenders quickly and accurately.
Server
Miyo's
Irmo, SC
02.2021 - 02.2022
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Managed to balance food running, bussing tables, and efficiently maintaining a good relationship with guest.
- Helped train new staff with patience and kindness.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Hostess
Zorba's Greek Restaurant
Irmo, SC
08.2019 - 03.2020
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Assisted managers with quickly resolving service- and food-related issues.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Hostess
Texas Roadhouse
Irmo, SC
09.2017 - 05.2019
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Informed servers of newly seated parties for speedy service.
- Collected information from arriving customers to seat groups or place them on waitlist.
Education
Certification - Veterinary Assistant Certification
Midlands Technical College
West Columbia, SC 08.2022 - 10.2022
Associate of Arts - Communications
Midlands Technical College
West Columbia, SC 08.2020 - Current
High School Diploma -
Irmo High School
Columbia, SC 08.2016 - 07.2020
Skills
Customer Service
Timeline
Certification - Veterinary Assistant Certification
Midlands Technical College
08.2022 - 10.2022
Server
Hilton Garden Inn Hotel
02.2022 - 06.2022
Server
Miyo's
02.2021 - 02.2022
Associate of Arts - Communications
Midlands Technical College
08.2020 - Current
Cashier/Floor Associate
Pet Supply Plus
03.2020 - 07.2020
Hostess
Zorba's Greek Restaurant
08.2019 - 03.2020
Hostess
Texas Roadhouse
09.2017 - 05.2019
High School Diploma -
Irmo High School
08.2016 - 07.2020
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