Overview
Work History
Education
Skills
Languages
Timeline
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Grace "Mars" Spriggs

Overview

4
4
years of professional experience

Work History

Part-time Athlete

NIKE (Factory Outlet)
Mebane, NC
04.2023 - Current
  • Provide face to face customer service to ~500-1000+ consumers for both in-store and online product inquiries
  • Assist with visual merchandising tasks including window dressing and floor changes
  • Maintain prompt and pertinent communication with management and coworkers to minimize inventory loss, fulfill customer product needs and improve back of house and front of house flow
  • Collaborate with management to help improve the speed and/or efficiency of processes in the store for quicker back of house and consumer service.

Pharmacy Technician

CVS HEALTH
Burlington, NC
01.2022 - 07.2022
  • Identified insurance / third-party issues with coverage of medications and quickly resolved discrepancies with pricing to avoid lapses in care for customers
  • Delivered customer service face to face or via phone for ~200-350 patients daily
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system

Marketing and Social Media Coordinator

REIGN ATHLETIX
Burlington, NC
06.2020 - 10.2021
  • Managed social media / marketing strategy and functioned as gym general manager
  • Created social media posts for exposure and increased brand recognition (Illustrator and Photoshop), locally and statewide, leading to Official Black Girls Cheer reposting uniform reveal and backstage warmups at CheerSport Nationals, increasing overall reach across industry
  • Grew Instagram followers by 148% from June 2020 to March 2021 by posting behind-the-scenes video, interactive story posts (games, question stickers, etc.), and cohesive brand post style for easy recognition
  • Designed the gym’s first Worlds team uniform, practice wear and accessories with a leading manufacturer in the cheerleading industry and solely managed its process which included: sketches / mockups, material / embellishment selection, prototyping, pricing and timely delivery during a manufacturing holiday season
  • Managed daily operations of the facility consisting of customer meetings/interactions, facilitating and running athletic practices, upkeeping facility maintenance, and coordinating staffing needs
  • Maintained key vendor relationships and oversaw all touch points in the ordering framework such as: payment/invoices, pricing, product development and production schedule.

Education

MBA - Marketing & Innovation Management

NORTH CAROLINA STATE UNIVERSITY, JENKINS GRADUATE SCHOOL OF MANAGEMENT
Raleigh, NC
05.2024

Bachelor of Science - Business Administration, Marketing Strategy

UNIVERSITY OF NORTH CAROLINA, CAMERON SCHOOL OF BUSINESS
Wilmington, NC
05.2020

Skills

  • Microsoft Office
  • Adobe Creative Suite
  • MacOS, Windows OS
  • Brand positioning
  • Sales monitoring
  • Communications strategy
  • Graphic Design
  • Copywriting
  • Higher Education Knowledge

Languages

Spanish
Limited

Timeline

Part-time Athlete

NIKE (Factory Outlet)
04.2023 - Current

Pharmacy Technician

CVS HEALTH
01.2022 - 07.2022

Marketing and Social Media Coordinator

REIGN ATHLETIX
06.2020 - 10.2021

MBA - Marketing & Innovation Management

NORTH CAROLINA STATE UNIVERSITY, JENKINS GRADUATE SCHOOL OF MANAGEMENT

Bachelor of Science - Business Administration, Marketing Strategy

UNIVERSITY OF NORTH CAROLINA, CAMERON SCHOOL OF BUSINESS

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Grace "Mars" Spriggs