Summary
Overview
Work History
Education
Skills
ACTIVITIES
Timeline
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Grace Stefani

Austin,TX

Summary

Results-oriented with expertise in customer relationship management and human resources. Skilled in strategic planning and program management, with a foundation in information technology systems. Focused on enhancing customer experiences through effective multitasking and a commitment to service excellence.

Overview

5
5
years of professional experience

Work History

Onboarding Specialist

Health by Design
San Antonio, Texas
05.2026 - Current
  • Provided guidance and support to new employees during their integration period.
  • Coordinated training materials and resources for onboarding processes.
  • Tracked completion of new hire paperwork and ensured accuracy of information provided by employees.

Retail Associate

Berry Devine
Tempe, Arizona
05.2025 - 04.2026
  • Assisted customers in finding products, answered questions, and made product recommendations.
  • Handled customer complaints with professionalism and empathy.
  • Trained new employees on store policies and procedures.

Shift Leader

Coldstone
Redmond, Washington
10.2021 - 08.2024
  • Achieved sales targets by promoting additional food items like drinks, cakes, and featured menu items.
  • Conducted structured training for new employees on company policies and procedures.
  • Maintained cleanliness, organization, and stock levels in store.

Education

Bachelor of Science, Bachelor of Science - Psychology, Communication

Arizona State University
Tempe, Arizona
05-2026

Skills

  • Onboarding Coordination
  • Training coordination
  • Project oversight
  • Microsoft Office
  • Collaboration and Communication
  • Team collaboration
  • Employee Engagement

ACTIVITIES

November 2024- November 2025 Kappa Delta, Beta Psi (Tempe, Arizona) President 

  • Led a chapter of 275+ members, overseeing a team of officers through delegation, regular check-ins, and strategic guidance to ensure efficient operations and member engagement.
  • Organized and executed chapter meetings, philanthropy events, recruitment, and social gatherings, while serving as the liaison between Kappa Delta and Arizona State University. Managed conflict resolution through structured meetings and negotiations, fostering a collaborative environment and ensuring clear communication within the chapter.
  • Managed an annual budget of $500,000 in partnership with the financial officer, while setting and executing strategic goals for chapter growth, recruitment, and philanthropy.

November 2023- November 2024 Kappa Delta, Beta Psi (Tempe, Arizona) Vice President of Inclusion

  • Member of the core leadership team for a sorority of 275+ women.
  • Lead team building activities and educate members on Diversity, Equity, and Inclusion
  • Responsible for an annual budget of $40,000.
  • Chair and facilitate standards and disciplinary reviews of members and leadership figures.

Timeline

Onboarding Specialist

Health by Design
05.2026 - Current

Retail Associate

Berry Devine
05.2025 - 04.2026

Shift Leader

Coldstone
10.2021 - 08.2024

Bachelor of Science, Bachelor of Science - Psychology, Communication

Arizona State University
Grace Stefani