Jane Maertens
Olathe
Summary
Results-driven HR Associate specializing in talent acquisition, employee relations, and onboarding. Facilitates team collaboration and drives outcomes through effective communication and conflict resolution. Manages multiple tasks efficiently while adapting to evolving organizational needs. Expertise in planning and executing projects, leveraging leadership and organizational skills to achieve team objectives.
Overview
7
7
years of professional experience
Work History
Human Resources Coordinator - Onboarding Specialist
Garmin
08.2025 - Current
- Coordinate onboarding for new hires by managing candidate communication, ICIMS task updates, background-check documentation, and start-date readiness
- Review resumes, background-check results, and candidate documents to identify discrepancies, prepare follow-up communication, and escalate unresolved issues to recruiters or HR managers
- Maintain onboarding logs, update ATS records, upload required documents, and track completion of onboarding and compliance tasks
- Support I-9 document collection and processing while answering questions from candidates, hiring managers, recruiters, and associates
- Send onboarding instructions, first-day reminders, weekly status updates, and completion notices to ensure a smooth candidate transition into employment.
Product Support Specialist
Garmin
10.2024 - 08.2025
- Supported customers in a call center environment by answering product questions, troubleshooting issues, documenting interactions, and providing clear next-step guidance
- Used product knowledge and internal resources to resolve customer concerns while maintaining professionalism, accuracy, and strong service quality
- Managed high-volume customer communication and escalated complex issues to appropriate teams.
Service and Engagement - Executive Team Lead
Target
08.2022 - 10.2024
- In charge of running service and engagement, fulfillment, and Starbucks areas in-store, with 4 team leads reporting directly to me
- Leverage Team Leads to ensure proper onboarding, training, and performance follow-up is conducted
- Analyzed customer feedback to ensure customer satisfaction and identify areas for improvement
- Monitored customer service metrics to ensure customer satisfaction and identify areas for improvement
- Write weekly schedule and ensure all areas of business are accounted for while considering sale forecasts and payroll allocation.
Remodel Overnight Team Lead
Target
05.2022 - 08.2022
- Led an overnight team through a store remodel project, coordinating daily execution with construction teams, store leadership, and dayside Target team
- Assigned tasks, monitored progress, communicated updates, and ensured remodel priorities were completed accurately, safely, and on schedule
- Supported store readiness by helping reset and organize remodeled areas for business operations.
Closing Team Lead
Target
01.2021 - 05.2022
- Ensured customer satisfaction and accuracy of all closing functions.
- Conducted bi-monthly district closing meetings to align and foster relationships of closing leads across multiple stores
- Became the district closing team lead trainer, training 6 new closing team leaders while in role
- Developed 7 team members into team leaders
- Supervised closing team consisting of around 35 members
- Developed and implemented efficient processes and procedures to streamline closing operations.
Service and Engagement - Team Lead
Target
09.2019 - 01.2021
- Oversee a team of customer service representatives to ensure delivery of excellent customer service
- Train and coach customer service representatives on customer service best practices
- Manage customer service team performance and productivity
- Develop customer service metrics and reporting.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO12-2023
Skills
- Onboarding coordination
- Talent Management
- Employee relations
- Project Coordination
- Stakeholder communication
- Timeline Management
- Process Tracking
- Process improvement
- Strategic Planning
- Leadership Development
- Customer Service
- Maintains confidentiality
- Relationship management
Timeline
Human Resources Coordinator - Onboarding Specialist
Garmin
08.2025 - Current
Product Support Specialist
Garmin
10.2024 - 08.2025
Service and Engagement - Executive Team Lead
Target
08.2022 - 10.2024
Remodel Overnight Team Lead
Target
05.2022 - 08.2022
Closing Team Lead
Target
01.2021 - 05.2022
Service and Engagement - Team Lead
Target
09.2019 - 01.2021
Bachelor of Science - Business Administration
Colorado Technical University