Grace Streun
Poulsbo
Summary
A reliable worker who quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
8
8
years of professional experience
Work History
Managing Barista
Manette Coffee Company
Bremerton
08.2018 - Current
- Crafted high-quality coffee beverages utilizing espresso machines and grinders.
- Managed social media accounts, promoting monthly specials aligned with customer preferences.
- Maintained a clean and organized work environment.
- Built lasting relationships with customers.
Weekend Manager
Latte On Your Way
Poulsbo
11.2023 - 12.2024
- Elevated customer experience by developing specialty drinks and food items.
- Maintained clean, organized workspace to ensure operational efficiency.
- Managed weekend shop operations, optimizing service delivery.
- Processed weekly product orders to maintain adequate stock levels.
- Cultivated strong relationships with customers and staff for improved collaboration.
Bartender
BJ's Restaurant & Brewhouse
Newport News
12.2022 - 09.2023
- Mixed cocktails and beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organization of bar area throughout the shift.
- Provided excellent customer service by engaging with patrons and taking orders.
- Managed inventory by tracking supplies and restocking as needed.
- Ensured compliance with health and safety regulations in bar operations.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
Representative
Vacation Village Resorts
Williamsburg
10.2022 - 12.2022
- Provided information about resort amenities and local attractions to visitors.
- Managed guest inquiries and resolved issues promptly and professionally.
- Collaborated with team members to maintain high customer satisfaction levels.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Consistently met daily performance goals set by management team members.
- Answered phone calls and directed them to appropriate personnel.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
Waitress
Kachai Thai Kitchen
Poulsbo
05.2018 - 09.2022
- Provided exceptional customer service to enhance dining experiences.
- Took accurate orders and communicated them to the kitchen staff.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new waitstaff on service standards and procedures.
- Handled cash transactions and processed payments with accuracy.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Developed positive relationships with regular customers through friendly conversation.
Server
Liberty Shores Assisted Living
Poulsbo
12.2017 - 08.2018
- Provided friendly and attentive service to residents and guests.
- Assisted in meal preparation and presentation for dining events.
- Maintained cleanliness and organization of dining areas.
- Took resident orders and accommodated dietary restrictions effectively.
- Engaged residents in conversation to enhance dining experience.
- Trained new servers on service standards and procedures.
Education
High School Diploma -
North Kitsap High School
Poulsbo, WA06-2020
Skills
- Inventory management
- Social media marketing
- Customer relationship management
- Service optimization
- Team collaboration
- Attention to detail
- Problem solving
- Effective communication
- Conflict resolution
- Time management
Affiliations
- loves to workout and stay active
- proud dog mom
- family oriented
- enjoy reading books
Accomplishments
- involved in ASB during middle school and high school
- participated in running start in high school
- graduated with a 3.5 GPA
- made high school honor roll
Timeline
Weekend Manager
Latte On Your Way
11.2023 - 12.2024
Bartender
BJ's Restaurant & Brewhouse
12.2022 - 09.2023
Representative
Vacation Village Resorts
10.2022 - 12.2022
Managing Barista
Manette Coffee Company
08.2018 - Current
Waitress
Kachai Thai Kitchen
05.2018 - 09.2022
Server
Liberty Shores Assisted Living
12.2017 - 08.2018
High School Diploma -
North Kitsap High School