Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Timeline
Bartender
Heather Graves

Heather Graves

Brandon,MS

Summary

Experienced Managing Partner/General Manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. Combined total 15 years of progressive leadership experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Managing Partner/General Manager

Georgia Blue
Flowood, MS
01.2019 - Current
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Restaurant Manager

Georgia Blue
Madison, MS
06.2018 - 01.2019
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Bartender

Georgia Blue
Madison, MS
12.2012 - 06.2018
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Sales Associate, New & Used Cars

Acura Of Jackson
Ridgeland, MS
2010 - 2012
  • Drove team revenue totals by bringing in top sales numbers.
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.

Education

High School Diploma -

Northeast Jones High School
Laurel, MS
2005

Some College (No Degree) - Pre-Law

Jones County Junior College
Ellisville, MS

Skills

  • Documentation and Recordkeeping
  • Profit Optimization
  • Front of House Management
  • Back of House Management
  • Inventory Management
  • Quality Assurance
  • Problem Solving
  • Supply Ordering and Management
  • Inventory Management Software
  • POS Terminal Operation
  • Managing Reservations and Large Parties
  • Catering Services
  • Inventory Management Software
  • POS Terminal Operation
  • Managing Reservations and Large Parties
  • Catering Services
  • Inventory Management Software
  • POS Terminal Operation
  • Managing Reservations and Large Parties
  • Catering Services

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • ServSafe Certified; Manager

Timeline

Managing Partner/General Manager

Georgia Blue
01.2019 - Current

Restaurant Manager

Georgia Blue
06.2018 - 01.2019

Bartender

Georgia Blue
12.2012 - 06.2018

High School Diploma -

Northeast Jones High School

Some College (No Degree) - Pre-Law

Jones County Junior College

Sales Associate, New & Used Cars

Acura Of Jackson
2010 - 2012

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Heather Graves